Juan Alberto Solares Arauz
Sales Manager
Guatemala City
Summary
Proven Sales Manager with a track record of increasing sales revenue through strategic planning and strong client relationship management. At Distribuidora Proimport, located in Guatemala, excelled in building lasting relationships and negotiating favorable terms, enhancing company profitability. Skilled in sales reporting and effective communication, adept at leading teams to exceed sales targets while maintaining high levels of customer satisfaction. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Sales Manager
Distribuidora Proimport
09.2013 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Customer Service Representative
Telus International
06.2011 - 06.2013
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Continental Americano
Guatemala City, Guatemala 05.2001 -
Skills
Sales Planning
Client Relationship Management
Sales Reporting
Staff Management
Motivational Skills
Verbal and written communication
Walk and enjoy nature
I love walking and enjoy nature in my free time
Timeline
Sales Manager
Distribuidora Proimport
09.2013 - Current
Customer Service Representative
Telus International
06.2011 - 06.2013
High School Diploma -
Continental Americano
05.2001 -
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