Alejandro Cuellar Ayala
Technical Support Agent And Supervisor
Guatemala City
Summary
Proactive professional with proven ability to perform effectively under pressure. Skilled in leading and guiding teams towards achieving organizational objectives. Currently Enhancing language skills by learning German in personal free time.
Knowledgeable staff positions with background in overseeing and guiding interns to achieve their potential. Proven success in developing structured training programs and enhancing intern performance. Demonstrated ability to manage multiple projects while fostering collaborative environment and honing leadership skills.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Technical Support and Intern Supervisor
Allied Global BPO
10.2023 - 06.2025
- Supervised daily operations of internship program, ensuring alignment with organizational goals and standards.
- High-level technical support for software and hardware issues and phone service problems
- supervised and mentored interns, facilitating effective training and support processes.
- Coordinated shift schedules and task assignments for agents
- Implemented new troubleshooting protocols to enhance technical efficiency
- Developed training materials and resources for new interns, facilitating a smooth onboarding process and enhancing their learning experience.
Intern Data Base Technician and Developer
Lubritech
08.2023 - 09.2023
- Implemented inventor management systems and supported general database administration.
- Provided IT support, maintenance and monitoring.
- Acquired knowledge on inventory software's and intensive use of Excel
- Coordinated team meetings and documented action items to ensure accountability and progress on ongoing projects.
Customer Service Representative
24/7 Intouch
10.2021 - 01.2022
- Provided exceptional customer service by addressing inquiries and resolving issues through effective communication and problem-solving skills.
- Managed customer inquiries related to refunds and product resends and tracking effectively and professionally
- Managed customer feedback by documenting concerns and collaborating with team members to improve service quality.
Education
Bachelor of Science - Bachelor in Science And Computing
Colegio De Informatica IMB-PC
Zona 7 De Mixco 05.2001 -
Skills
- Network and technical support
- Advance proficiency on Microsoft applications
- Team management
- Advance Microsoft Windows troubleshooting
- Avaya hard phone and softphone troubleshooting
- Self-Directed learner
Timeline
Technical Support and Intern Supervisor
Allied Global BPO
10.2023 - 06.2025
Intern Data Base Technician and Developer
Lubritech
08.2023 - 09.2023
Customer Service Representative
24/7 Intouch
10.2021 - 01.2022
Bachelor of Science - Bachelor in Science And Computing
Colegio De Informatica IMB-PC
05.2001 -
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