Summary
Overview
Work History
Education
Skills
Certification
Timeline
background-images

Alexa Cecilia V. Mata

Tamuning,Guam

Summary

Dedicated professional with nearly five years of experience at Guam Behavioral Health & Wellness Center, specializing in customer service and interpersonal skills to foster positive relationships and enhance client satisfaction. Seeking a long-term position that offers opportunities for growth and skill development in a dynamic work environment. Committed to leveraging skills and a proactive attitude to become a valuable asset within the organization.

Overview

5
5
years of professional experience
1
1
Certification

Work History

COVID EDUCATOR/TESTER

Guam Behavioral Health & Wellness Center
09.2020 - 01.2021
  • As a GBHWC COVID Educator and Tester, under the SAMHSA grant, the main responsibility was to provide information and resources regarding COVID to our consumer population, as well as GBHWC employees.


  • Received training at RANLAB DPHSS building on how to administer covid testing for employees for staff.


  • Administered COVID19 Tests which are done on consumers for admission into our inpatient units, and for staff who believe or are suspected to be in contact with a lab confirmed COVID19 positive individual.


  • Assessed individuals to determine the type of COVID19 test to be administered and provided them with educational resources. Tests that were provided: Rapid – Abbott Binax Now and Flow Flex Antigen, Confirmatory – Abbott ID Now and PCR.


  • Weekly COVID 19 testing was done for unvaccinated employees until March 5, 2022, where a new mandate stated employees no longer required regular testing.


  • Ran vaccination clinics every Thursday from 9AM-3PM while facilitating the process and flow by handing out immunization forms to be filled out and entering the data in GuWebIz system.


  • Practiced and enforced infection control while conducting COVID testing to ensure the safety of others and ourselves by properly disposing equipment and PPE appropriately and accordingly.


  • Members were to utilize an assessment guide to determine the urgency, type of test, and education to provide for each consumer/employee inquiring.


  • Tasks within a department was mitigated to assist and complete:
  • HR — scanning inactive files into the system and properly discarding them in a timely manner.
  • AIU — scanning files to be digitalized and returning files when completed to be discarded. (Finance Dept.)
  • Medical Record and Clinic — assist with attaining and delivering prescriptions or medications, as well as obtaining and returning patient medical records for intake workers or staff from the unit.

KEY FAMILY CONTACT COORDINATOR

Guam Behavioral Health & Wellness Center
01.2021 - 02.2023
  • Continued to run COVID19 Testing and education.


  • Assessed clients upon admission into our units for any COVID symptoms and handed them the DPHSS COVID testing form to fill out.


  • Called the admitting unit accordingly to relay that the consumer has been cleared for COVID and is ready for admission into the unit.


  • Reported all COVID tests to DPHSS by scanning and emailing results all negative and positive results.


  • Updated inventory, inputted data and acquired the necessary materials and equipment, reporting and documenting.


  • Filed DPHSS COVID testing forms accordingly in binders which are organized and separated from employees and consumers.


  • Maintaining proper workflow for obtaining proper resources and holding adequate contact with providers and employees (ie, Public Health Laboratory, GBHWC healthcare providers, intake/social workers, etc.).


  • Established and organized a system for contacting employees and Point of Contact consumers. Tracking inventory and necessary supplies for regular operations.


  • Adjusting assessment guidelines when necessary due to the changes in local mandate(s) or CDC regarding testing.


  • Implemented a digital filing system for efficient retrieval. Established individual folders for both consumers and employees test results.


  • A COVID19 questionnaire/survey was created to assess the concerns related to COVID19.


  • The roles of both educator and tester were aimed to curb the spread of COVID-19 through testing, education, community engagement.


  • Gathered and organized materials to support operations.


DATA ADMIN CLERK

Guam Behavioral Health & Wellness Center
03.2024 - 09.2025
  • Provided outpatient care services in the psychiatry department. This includes post follow up visits for consumers who have previously been admitted into our inpatient units. Or for new clients self-referring for medication management services.


  • Greeted and checked in patients arriving for clinic appointments.


  • Receiving their encounter/billing form and checking if all the information such as insurance and demographics are correct and making the changes in our system.


  • Inquired clients for any documents, medical records, or labs if applicable if they are a new client.


  • Scheduling, confirming, and managing appointments.


  • Coordinating with providers and medical staff to ensure smooth patient flow.


  • Maintaining accurate records and documentation.


  • Ensuring compliance with HIPPA and healthcare privacy regulations.


  • Providing general administrative support within the outpatient department.


  • Monitored patients by checking their vital signs and documenting their health status.


  • Assisted with providing post-treatment instructions and education.


  • Offering information about treatments, medications, and follow-up care.


  • Receiving medication side effects and consulting with the nurse and physician to improve patients regimen and care.


  • Charted vital signs, medication renewals, medication orders, etc. In patient’s medical charts.


  • Received prescription renewal requests by collecting the patients name, DOB, medications, insurance, which pharmacy they pick up at, and their best contact numbers.


  • Collected the patient’s medical chart from medical records for renewal. Requests and patient’s medical charts are given to the nurse to review and gets signed by the providers.


  • Collaborated with physicians, nurses, and other healthcare professionals.


  • Communicated patient needs and concerns effectively and providing emotional support and reassurance.


  • Prepared treatment areas and ensuring proper sanitation.


  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.


  • Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.


  • Boosted department efficiency with timely completion of assigned tasks.

Education

High school Diploma -

Saint Paul Christian School
Harmon, Guam
01.2013

Psychology

University of Guam
01.2016

Bachelor of Science - Psychology

Atlantic International University
01.2021

Skills

  • Goal-oriented
  • Adaptable
  • Organizational skills
  • Social perceptiveness
  • Teamwork skills
  • Customer service skills
  • Problem solving skills
  • Scheduling and calendar management
  • Client communication
  • Phone etiquette
  • Task prioritization
  • Workflow management
  • Data entry

Certification

  • Trained in Administering COVID tests, DPHSS RANLAB department


  • Certified in Youth Mental Health First Aid, Guam Behavioral Health & Wellness Center


  • Certified Practitioner 2, Professional Crisis Management, Guam Behavioral Health & Wellness Center

Timeline

DATA ADMIN CLERK

Guam Behavioral Health & Wellness Center
03.2024 - 09.2025

KEY FAMILY CONTACT COORDINATOR

Guam Behavioral Health & Wellness Center
01.2021 - 02.2023

COVID EDUCATOR/TESTER

Guam Behavioral Health & Wellness Center
09.2020 - 01.2021

High school Diploma -

Saint Paul Christian School

Psychology

University of Guam

Bachelor of Science - Psychology

Atlantic International University

Similar Profiles

CREATE PROFILE
Alexa Cecilia V. Mata