Alieza Agaran
Dededo
Summary
Skilled, hospitality management graduate with practical experience in hotel operations. Highly effective in greeting guests. Consistently exceeds expectation goals. As well as being polite and positive dynamic satisfaction.
Overview
2
2
years of professional experience
Work History
Front Desk Officer
Dusit Beach Resort
- Guest Service Agent
- Phone Operator: Answering phone from In house hotel, and long distance calls
- Checking Emails
- Filing and preparing paperworks
- HouseKeeping
- Cleaning and assisting the guest needs
- Communicate with staff
- Back of the house
- Front Desk
- Check-in/Check Out
- Show accuracy and confident
- Communicate with others in a tone manner.
Work Study Program (Teacher's Assistant TA)
Guam Community College
07.2018 - 08.2018
- Foreign Exchange Program
- Teacher's Assistant for Korean Students
- 1 month (4 weeks on Guam)
- Enhanced the korean students comprehension by hands-on activities into lesson plans and Guam's culture (Hafa Adai spirit.
Job Shadowing
Nikko Hotel
03.2016 - 03.2016
Established partnerships between schools and local businesses for experiential learning opportunities like internships or job shadowing experiences.
Front Office Internship
Hilton Guam Resort & Spa
03.2016 - 04.2016
- Greet and assist guests
- Luggage Tag
- Luggage to be stored in a storage room
- Back-of-the-house
- Reservation Office
- File paperwork
- Taking reservations for hotel rooms
- Receive and process the guest's request for booking
- Front-of-the-house
- Front Desk
- File paper works
- Answering Phone call
- Gentle Smile
Education
Associate of Science in Tourism & Travel Management -
Guam Community College
12.2021
Diploma in Guam Department of Education -
John F. Kennedy High School
06.2017
Skills
- COMPUTER SKILLS – MICROSOFT OFFICE: WORD, EXCEL, POWERPOINT, & ACCESS
Languages
ENGLISH
TAGALOG
SPANISH
JAPANESE
KOREAN
Awards
- GUAM DEPARTMENT OF EDUCATION HIGH SCHOOL DIPLOMA.
- CERTIFICATE OF COMPLETION IN WAY OFFICER TREASURER.
- CERTIFICATE OF COMPLETION IN LMP LODGING MANAGEMENT PROGRAM.
- ASSOCIATE OF SCIENCE IN TOURISM AND TRAVEL MANAGEMENT.
References
- Eric Chong, Professor, Guam Community College, (671) 988-5783
- Aldrin Cajigal, Doctorate, Liguan Elementary School, (671) 787-2544
- Connie Mayers, Professor, Travel Agent Officier, (671) 488-6660
Timeline
Work Study Program (Teacher's Assistant TA)
Guam Community College
07.2018 - 08.2018
Job Shadowing
Nikko Hotel
03.2016 - 03.2016
Front Office Internship
Hilton Guam Resort & Spa
03.2016 - 04.2016
Front Desk Officer
Dusit Beach Resort
Associate of Science in Tourism & Travel Management -
Guam Community College
Diploma in Guam Department of Education -
John F. Kennedy High School