ALLEN MICHEAL YALISMAN
Saipan,MP
Summary
Adept at fostering unforgettable experiences and enhancing tour operations, I leveraged my analytical thinking and professional demeanor at Palau Dive Adventures to innovate tour offerings and elevate guest satisfaction. My background in emergency management and continuous improvement significantly contributed to a safer, more engaging environment, underscoring my commitment to excellence and reliability in customer service.
Languages Spoken:
Satawalese - Native
Carolinian, Palauan, Pohnpai, Chuuk, Chamorro, English, Ulithi, Woleai, Elato, Loamutrek, Nukoro, Fais, Ifaliuk, Erpupik, Paliliu, Sonsoral, Eangii, and Keangel.
Overview
8
8
years of professional experience
Work History
Tour Guide
Palau Dive Adventures
05.2019 - 11.2023
- Built personal relationships with guests to promote positive experiences.
- Worked closely with management staff to create new and lucrative tours.
- Furnished customers with unique experiences
- Arranged for additional resources and personnel when needed to accommodate larger tour requests.
Tour Guide
Paddling Palau
12.2018 - 05.2019
- Demonstrated superior professionalism while interacting with customers and vendors.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Assisted tour members with luggage, bags and maps while handling other helpful tasks.
Reservation Agent
Hertz Car Rental
06.2015 - 05.2017
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
Associate of Applied Science - Criminal Justice
Palau Community College
Koror, PalauAssociate of Applied Science - Tourism
Palau Community College
Koror, PalauCertification - Cardiopulmonary Resuscitation
Palau Dive Adventures
Koror, Palau05.2020
Certification - Master Dive
Palau Dive Adventure
Koror, Palau05.2019
Skills
- Recompression Chamber Operations
- Decision-Making
- Analytical Thinking
- Equipment Setup
- Safety practices
- Emergency Management
- Professional Demeanor
- Continuous Improvement
- Reliability
Timeline
Tour Guide
Palau Dive Adventures
05.2019 - 11.2023
Tour Guide
Paddling Palau
12.2018 - 05.2019
Reservation Agent
Hertz Car Rental
06.2015 - 05.2017
Associate of Applied Science - Criminal Justice
Palau Community College
Associate of Applied Science - Tourism
Palau Community College
Certification - Cardiopulmonary Resuscitation
Palau Dive Adventures
Certification - Master Dive
Palau Dive Adventure
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