Alvar Javier Gramajo Yas
11 Av “C” 27-54 Lodebran 1 Zona 6 De Mixco, Guatemala
Summary
Dynamic customer service professional with a proven track record at Call center Industry, excelling in active listening and data entry. Adept at resolving inquiries and enhancing customer satisfaction, I leverage my technical support experience to drive results and foster positive client relationships. Committed to delivering exceptional service and achieving sales goals.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
247 Ai
09.2019 - 09.2025
customer service representative, real time adherence (RTA) and Supervisor at Target and Bestbuy
Customer Service Representative
Conduent
08.2018 - 09.2019
Resolved customer inquiries about their delivery status
Technical Support Representative
Comdata Group
07.2014 - 08.2018
Provided technical assistance to customers, resolving issues and ensuring satisfaction.
Sales Agent – Telemarketing (Insurance Sales)
Asistencia Global
12.2012 - 12.2013
Developed knowledge of product features and benefits to provide accurate information to clients and sale insurence
Education
High School Diploma -
Colegio Jesus Rey De Glorio
Guatemala City, Guatemala11-2010
Skills
- Customer service
- Active listening
- advance office skills
- Data entry
Timeline
Customer Service Representative
247 Ai
09.2019 - 09.2025
Customer Service Representative
Conduent
08.2018 - 09.2019
Technical Support Representative
Comdata Group
07.2014 - 08.2018
Sales Agent – Telemarketing (Insurance Sales)
Asistencia Global
12.2012 - 12.2013
High School Diploma -
Colegio Jesus Rey De Glorio