Amber Lizama
Tamuning
Summary
Driven by leadership qualities and a keen sense of safety awareness, I significantly improved customer satisfaction and team productivity at Chapter One Restaurant. My experience as a Recreation Attendant at Dusit Thani honed my patience, empathy, and ability to ensure guest safety, demonstrating my capacity to excel in dynamic environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Recreation Attendant
Dusit Thani
Tumon, Guam
02.2023 - 11.2023
- Educated guests on proper use of equipment to minimize injuries and ensure a safe experience.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Contributed to efficient facility operations by performing routine maintenance tasks and equipment inspections.
Supervisor
Chapter One Restaurant
Tumon, Guam
11.2018 - 06.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
High School Diploma - General Education
Simon A Sanchez High School
Yigo, Guam06.2017
Skills
- Patience and Empathy
- Team player attitude
- Leadership Qualities
- Safety awareness
Certification
Certified Food Service Manger- April 2022 to April 2027
Health Certificate- August 2024 to August 2025
Timeline
Recreation Attendant
Dusit Thani
02.2023 - 11.2023
Supervisor
Chapter One Restaurant
11.2018 - 06.2022
High School Diploma - General Education
Simon A Sanchez High School