Ambrosio Ongklungel
Premier Apt #111, Yigo,Guam
Summary
Versatile Front Desk Supervisor adept at managing guest expectations, hotel reputation and business needs. Effective multitasker and clear communicator with 20 years in hospitality industry. Experience managing front desk team of guest service specialists.
Experienced in screening people, belongings and shipments for contraband and hazardous materials. Proficient in conducting close personal searches as well as using tools such as security wands and x-ray machines.
Overview
14
14
years of professional experience
Work History
Front Desk Supervisor
Guam Plaza Resort
08.2012 - Current
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Maintained accurate financial records by balancing cash drawers daily and conducting regular audits of transactions at the front desk area.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
Airport Security Screener
Belau Airport Security Co.
03.2010 - 03.2012
- Enhanced airport security by thoroughly screening passengers and their belongings.
- Ensured smooth operations by efficiently managing the flow of passengers through security checkpoints.
- Reduced risk of potential threats by effectively utilizing X-ray machines, metal detectors, and physical patdowns.
- Maintained a safe environment for travelers by promptly identifying and resolving any possible security concerns.
- Identified prohibited items in luggage and on passengers, minimizing potential risks to flight safety.
- Provided exceptional customer service while maintaining strict vigilance over airport security measures.
- Regularly updated knowledge on aviation security regulations and guidelines to maintain optimal performance in role.
Education
High School Diploma -
Marianas High School
Susupe, SaipanSkills
- Hospitality Services
- Reservations Management
- Team Building and Supervision
- Cash Control
- Operations Oversight
- Word Processing
- Staff Training
- Cash Handling
- Staff Supervision
- Computer literacy
- Data entry efficiency
- Safety and Security Procedures
Timeline
Front Desk Supervisor
Guam Plaza Resort
08.2012 - Current
Airport Security Screener
Belau Airport Security Co.
03.2010 - 03.2012
High School Diploma -
Marianas High School
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