Ameah Angella Salas
Agat ,Guam
Summary
Dynamic and results-oriented professional with a proven track record at NEX Mini Mart and Gas station, excelling in upselling and providing exceptional customer service. Skilled in retail loss prevention and fostering teamwork, I consistently exceed sales goals through effective sales strategies and a positive, professional approach. Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
1
1
year of professional experience
Work History
Sales Associate
NEX Mini Mart and Gas station
Santa Rita , Guam
09.2024 - Current
- Upsold additional items based on customer interests and needs.
- Adhered to company initiatives and achieved established goals.
- Recommended, selected and located merchandise based on customer desires.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Identified I.D. Before purchases,
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Organized store by returning merchandise to proper areas and restocked displays.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Engaged customers in friendly, professional dialogue to determine needs.
- Greeted customers to determine wants or needs.
- Conducted inventories on a regular basis to track stock levels.
- Provided accurate information about products, prices and services.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered customer inquiries regarding product features, pricing, and availability.
- Assisted customers with product selection, sizing and styling.
- Worked with fellow sales team members to achieve group targets.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained up-to-date knowledge of store merchandise and policies.
- Computed purchases and received and processed cash or credit payment.
- Answered store and merchandise questions and led customers to wanted items.
- Handled customer complaints in a professional manner.
- Bagged or packaged purchases and wrapped gifts.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Answered incoming telephone calls to provide store, products and services information.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Passenger Service Agent
Menzies Aviation
Tamuning , Guam
05.2024 - 06.2024
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Provided clients with assistance in preparing required travel documents and forms.
- Pushed wheelchairs with passengers through terminal and gate areas to ease transport.
- Verified identification of passengers for security purposes.
- Coordinated with internal resources to process passenger information and dispatch flights on time.
- Assisted customers with reservations, cancellations, and rebooking flights as needed.
- Communicated effectively with other departments including maintenance staff, cargo handlers.
- Weighed luggage and collected fees for excess baggage.
- Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.
- Monitored passenger traffic flow at the gate area to ensure efficient boarding of aircrafts.
- Kept passengers informed by announcing important information about itineraries, flights and luggage.
- Furnished customers with information on routes, gates, and terminals to assuage baggage and boarding concerns.
- Ensured all safety protocols were followed during the check-in process.
- Upheld uniform and conduct guidelines to maintain professional appearance.
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
- Operated computerized system to handle ticketing and check-ins.
- Managed gate, ramp and cabin services for each flight.
- Provided assistance to passengers with limited mobility.
Education
High School Diploma -
Simon Sanchez High School
Yigo 06-2023
Skills
- Retail loss prevention
- Upselling
- Promotional support
- Store opening and closing
- Payment processing
- Inventory control
- Problem-solving skills
- Calm demeanor
- Flexible schedule
- Exceptional customer service
- Stocking and receiving
- Written and oral communication skills
- Multi-tasking strength
- Reliable and punctual
- Task prioritization
- Sales strategies
- Merchandising
- Positive and professional
- Cash handling
- Cleaning techniques
- Teamwork and collaboration
- Customer needs assessment
- Friendly and outgoing
- Cash register operation
Timeline
Sales Associate
NEX Mini Mart and Gas station
09.2024 - Current
Passenger Service Agent
Menzies Aviation
05.2024 - 06.2024
High School Diploma -
Simon Sanchez High School
Similar Profiles
Angel MorenoAngel Moreno
Supervisor at NEX Military Housing Mini Mart StoreSupervisor at NEX Military Housing Mini Mart Store
Raul ArellanoRaul Arellano
Manager on Duty at Jason’s Gas And Mini-martManager on Duty at Jason’s Gas And Mini-mart
Latasha ThomasLatasha Thomas
General Manager at Sunoco Gas Station - Ned's Food MartGeneral Manager at Sunoco Gas Station - Ned's Food Mart