Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Business Owner
G And H Services
12.2016 - 08.2023
Administered operations to handle needs of more than 100 tenants across 10 property units.
Conducted regular inspections of both interior and exterior of properties for damage.
Responded to Common Area Maintenance (CAM) inquiries.
Communicated effectively with owners, residents, and on-site associates.
Kept properties in compliance with local, state and federal regulations.
Trained and motivated employees to perform daily business functions.
Introduced new methods, practices, and systems to reduce turnaround time.
Trained new employees on proper protocols and customer service standards.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Trained and guided team members to maintain high productivity and performance metrics.
General Manager of Operations at Klassic Services(ZOHO Guest Facility Services)General Manager of Operations at Klassic Services(ZOHO Guest Facility Services)
Intern- Independent Living Program at Arlington County Department of Human Services Child and Family Services DivisionIntern- Independent Living Program at Arlington County Department of Human Services Child and Family Services Division