Ana Sahagon
Barrigada,Guam
Summary
Customer-oriented Eligibility Specialist with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Overview
22
22
years of professional experience
Work History
Eligibility Specialist I
Bureau of Economics Security Hours per week
, Guam
06.2013 - 01.2014
- Conduct direct/collateral interviews with clients applying for public assistance and ensuring completeness of documents required in determining eligibility and computing benefit amount to be received and enters information to CRT for on-line processing.
- Update changes reported by clients into CRT that affects their benefits/entitlements and reevaluate cases on a yearly basis.
- Prepares proper forms for actions to be taken on findings, whether it is for over/under issue of benefits/or client abuse, and routing information to proper agencies for further investigation.
- Coordinates with other agencies as required, referrals to DOL, AG's Office, DVR, SS, INS etc.
- Maintain/files documents in client case folder.
- Follows policies and procedures to contribute to the efficiency of the program.
- Covers and assists other staffs with other office functions/duties as assigned.
Eligibility Specialist II
Bureau of Economics Security Hour per week
, Guam
08.2007 - 02.2012
- Conduct direct/collateral interviews with clients applying for public assistance (SNAP, AFDC, Medicaid/MIP, Childcare assistance (Block Grant) and ensuring completeness of documents required in determining eligibility and computing benefit amount to be received and enters information to CRT for on-line processing.
- Update changes reported by clients into CRT that affects their benefits/entitlements and reevaluate cases on a yearly basis.
- Prepares proper forms for actions to be taken on findings, whether it is for over/under issue of benefits/or client abuse, and routing information to proper agencies for further investigation.
- Coordinates with other agencies as required, referrals to DOL, AG's Office, DVR, SS, INS etc.
- Maintain/files documents in client case folder and perform other related duties as required.
Clerk III
Department of Public Health & Social Services
03.2007 - 08.2007
- Bureau of Work Program Section Hours per week: 40 Division of Public Welfare Mangilao, Guam 96913, Assist visitors/clients with inquiries, answer telephone and directing them to proper section within the department, receive, stamp receive, and log all incoming/outgoing mail/documents and delivering them to proper sections/department, type office correspondence as required, assist and maintain filing system for front office files, assist office staff with data entry and preparation of requisitions etc.
- Follows policies and procedures to contribute to the efficiency of the office and perform all other duties as assigned.
Job Search/Development Worker
Catholic Social Service
Fort Juan Muna
08.2004 - 10.2005
- Barrigada Heights, Guam 96921 Hours per week: 40, Conduct interviews with clients for potential employment upon recommendation from social worker.
- Coordinate with business for OJT, employment opportunities for clients.
- Conduct follow-ups on client's progress and report concerns to case worker files report.
- Prepare reports on clients' progress on a monthly, quarterly and yearly basis.
- Reports findings to program director and other responsible parties Follows policies and procedures to contribute to the efficiency of the office and perform all other duties as required.
Claims Specialist III
Bureau of Health Care Financing Hours per week
, Guam
05.1992 - 08.1999
- Processing of claims submitted by providers (physician, hospital inpatient/out/patient on-island/off-island, dental, lab, pharmacies, optical, etc.) for on-line payment using the Agupa system, front office processing of Prior Authorizations for approval, Coding of diagnosis using the ICD coding system, and coordinating/entertaining provider inquiries on discrepancies of claims and insuring proper action is taken to avoid delays in payment.
- Maintain/files documents in client case folder.
- Follows policies and procedures and procedures to contribute to the efficiency of the office and other related duties as assigned.
Education
Microsoft Office Applications -
University of Guam
Completion of the AAPC Professional Medical Coding Curriculum -
Guam Community College
Prerequisite courses -
University of Guam
Introduction To Basic Accounting -
Western Pacific Business College
Agana High School or equivalent - Secretarial/Clerical Courses/Required Academics -
Guam Vocational Technical High School
Skills
- Basic Accounting
- Benefits
- Clerical
- CRT
- Clients
- Data entry
- Diagnosis
- Filing
- Forms
- Front office
- Medical Coding
- Microsoft Office Applications
- Office
- Policies
- Coding
- Progress
- Routing
- Secretarial
- Telephone
- Type
- Eligibility reviews
References
REFERENCES:
Narcissa Ada
Phone Number: (671)477-9821
Reference Type: Professional
Jeanna Blas
Phone Number: (671)477-9823
Reference Type: Professional
Susan Miner
Phone Number: (671)788-9402
Reference Type: Professional
Timeline
Eligibility Specialist I
Bureau of Economics Security Hours per week
06.2013 - 01.2014
Eligibility Specialist II
Bureau of Economics Security Hour per week
08.2007 - 02.2012
Clerk III
Department of Public Health & Social Services
03.2007 - 08.2007
Job Search/Development Worker
Catholic Social Service
Fort Juan Muna
08.2004 - 10.2005
Claims Specialist III
Bureau of Health Care Financing Hours per week
05.1992 - 08.1999
Microsoft Office Applications -
University of Guam
Completion of the AAPC Professional Medical Coding Curriculum -
Guam Community College
Prerequisite courses -
University of Guam
Introduction To Basic Accounting -
Western Pacific Business College
High School or equivalent - Secretarial/Clerical Courses/Required Academics -
Guam Vocational Technical High School