Ana Sahagon

Duties and Responsibilities:

Eligibility Certification: Verifies applicant information to certify eligibility for Public Housing Program.

Waitlist Management: Manages and updates the GHURA Public Housing Waiting Lists.

Client Briefings: Conducts mandatory program orientation briefings for newly qualified applicants.

Document Verification: Collects and maintains vital personal and financial records filing system to ensure rigorous compliance with federal Department of Housing and Urban Renewal (HUD) guidelines.

Unit Inspections: Assists with or conducts routine housing unit safety inspections in line with HUD codes.

Customer Inquiry Resolution: Answers public phone calls and walks-in queries regarding program regulations and application statuses.

• Conduct direct/collateral interviews with clients applying for public assistance (SNAP, AFDC, Medicaid/MIP, Childcare assistance (Block Grant) and ensuring completeness of documents required in determining eligibility and computing benefit amount to be received and enters information to CRT for on-line processing.
• Update changes reported by clients into CRT that affects their benefits/entitlements and reevaluate cases on a yearly basis.
• Prepares proper forms for actions to be taken on findings, whether it is for over/under issue of benefits/or client abuse, and routing information to proper agencies for further investigation.
• Coordinates with other agencies as required, referrals to DOL, AG's Office, DVR, SS, INS etc.
• Maintain/files documents in client case folder and perform other related duties as required.

• Bureau of Work Program Section Hours per week: 40 Division of Public Welfare Mangilao, Guam 96913, Assist visitors/clients with inquiries, answer telephone and directing them to proper section within the department, receive, stamp receive, and log all incoming/outgoing mail/documents and delivering them to proper sections/department, type office correspondence as required, assist and maintain filing system for front office files, assist office staff with data entry and preparation of requisitions etc.
• Follows policies and procedures to contribute to the efficiency of the office and perform all other duties as assigned.

• Barrigada Heights, Guam 96921 Hours per week: 40, Conduct interviews with clients for potential employment upon recommendation from social worker.
• Coordinate with business for OJT, employment opportunities for clients.
• Conduct follow-ups on client's progress and report concerns to case worker files report.
• Prepare reports on clients' progress on a monthly, quarterly and yearly basis.
• Reports findings to program director and other responsible parties Follows policies and procedures to contribute to the efficiency of the office and perform all other duties as required.

• Processing of claims submitted by providers (physician, hospital inpatient/out/patient on-island/off-island, dental, lab, pharmacies, optical, etc.) for on-line payment using the Agupa system, front office processing of Prior Authorizations for approval, Coding of diagnosis using the ICD coding system, and coordinating/entertaining provider inquiries on discrepancies of claims and insuring proper action is taken to avoid delays in payment.
• Maintain/files documents in client case folder.
• Follows policies and procedures and procedures to contribute to the efficiency of the office and other related duties as assigned.