Anamargo Carranza Santos
Customer Service
El Refugio San Rafael 4
Summary
Dynamic sales associate with a proven track record at Zara, excelling in customer service and relationship building. Skilled in product sales and needs assessment, I consistently enhanced customer loyalty and satisfaction. Recognized for my ability to engage clients and drive sales through effective communication and teamwork.
Overview
4
4
years of professional experience
Work History
Sales Associate
Zara
11.2024 - 12.2024
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Server
Casa Ole Mexican Restaurant
11.2020 - 02.2024
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Server, Bartender
Jimmy Changas
10.2022 - 12.2023
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Manager, Bartender, Server, Lead Trainer
Johnny Tamales
03.2023 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Served high customer volumes during special events, nights, and weekends.
Education
No Degree - Criminal Justice
San Jacinto Community College
Pasadena, Texas12-2022
High School Diploma -
Deer Park High School South Campus
Deer Park05-2021
Skills
Product sales
Customer service
Sales development
Customer needs assessment
Teamwork and collaboration
Relationship building
Timeline
Sales Associate
Zara
11.2024 - 12.2024
Manager, Bartender, Server, Lead Trainer
Johnny Tamales
03.2023 - 07.2023
Server, Bartender
Jimmy Changas
10.2022 - 12.2023
Server
Casa Ole Mexican Restaurant
11.2020 - 02.2024
No Degree - Criminal Justice
San Jacinto Community College
High School Diploma -
Deer Park High School South Campus
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