Ana Victoria Revolorio Quevedo

Providing support for a software of dealerships, assisting on internal software issues like programming, printing issues, and coding.

Working on Ticket Resolution, Salesforce, Case Volume, Customer Satisfaction, Quality of Customer Interactions. Ability to sort through large volumes of data and drive insights and results.

Inbound calls, providing support to customers with exercises machines, helping them with troubleshooting, assistance on how the machines work, sending technicians and placing orders of replacements.

Taking calls providing assistance on bills and selling home services such internet, telephone and cable.

Working on CRM systems, prospecting tools, and Microsoft Office/Google Workspace.
Self-starter mindset with the ability to work independently while being part of a collaborative team.

Taking calls providing tech support and cancellations and updates on customer's financial accounts.

Making outbound calls, offering home services such as cable, internet and telephone.

Manage a pet accessories store, taking care of inventory, billing, stock, and customer service.

Ability to handle SaaS environments