André Aldana
Guatemala
Summary
Friendly customer service professional with more than eight months of success in resolving customer concerns and enquiries. Solution-focused dedicated to maintaining satisfaction through fast, knowledgeable assistance. Instructed in customer service processes and ways to resolve different issues.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Conduent Business Services
01.2024 - 04.2024
- Met customer call guidelines for service levels, handle time and productivity.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
Atento
10.2022 - 12.2022
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements
- Maximised customer satisfaction by resolving service issues promptly
- Processed and issued product orders and service upgrades for customers
- Assisted customers with product-related questions, feedback and complaints
- Resolved customer queries over phone and by email
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
Customer Service Representative
24-7 Intouch
10.2020 - 11.2020
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements
- Maximised customer satisfaction by resolving service issues promptly
- Processed and issued product orders and service upgrades for customers
- Assisted customers with product-related questions, feedback and complaints
- Resolved customer queries over phone and by email
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
Education
Bachelor of Science - Computer Science
Galileo University
Guatemala City, Guatemala 05.2001 -
High School - Bachillerato en Ciencias y Letras con Orientación en Computación
Colegio Gibbs
Secondary School - undefined
Colegio Gibbs
Guatemala City, GUSixth Grade - undefined
Colegio Verbo Álamos
Guatemala City, GUSkills
Computer literate
Email writing
Data gathering
Managing issues
Patient and calm
Customer complaint management
Professional phone manner
References
- Lic. Maria Elena Kestler, Fisiocentro, Guatemala, 3400, 4829
- Lic Sthephanie Prahl, Congreso de Guatemala, Guatemala, 59903084
Timeline
Customer Service Representative
Conduent Business Services
01.2024 - 04.2024
Customer Service Representative
Atento
10.2022 - 12.2022
Customer Service Representative
24-7 Intouch
10.2020 - 11.2020
Bachelor of Science - Computer Science
Galileo University
05.2001 -
High School - Bachillerato en Ciencias y Letras con Orientación en Computación
Colegio Gibbs
Secondary School - undefined
Colegio Gibbs
Sixth Grade - undefined
Colegio Verbo Álamos