Andrea Maritza Godinez Ruiz
IT Support
Villa Nueva
Summary
Professional with proven track record in customer service, retention and sales. Skilled in conflict resolution, effective communication, and adaptable to changing needs. Strong team collaborator with focus on achieving measurable results and high customer satisfaction. Known for reliability, flexibility, and customer-centric approach.
Overview
8
8
years of professional experience
Work History
Bilingual CSR
Conduent S.A
05.2022 - 02.2025
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
CSR, Retention / Sales
Telus International
02.2017 - 02.2022
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
Education
High School Diploma -
Instituto Frederick Von Hayek
Quetzaltenango, Guatemala 05.2001 -
Skills
Call center experience
Sales experience
Problem-solving
Time management
Flexible and adaptable
Multitasking
Verbal communication
Product customer retention
Timeline
Bilingual CSR
Conduent S.A
05.2022 - 02.2025
CSR, Retention / Sales
Telus International
02.2017 - 02.2022
High School Diploma -
Instituto Frederick Von Hayek
05.2001 -
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