Kiersten Cruz
Denver,CO
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Quick learner, and talent for adjusting to new enviroments. Driven by a passion for continuous learning and successfully navigating change.
Overview
3
3
years of professional experience
Work History
Cabin Apprentice Agent
United Ground Express
Denver, CO
11.2020 - 10.2023
- Adhered to strict safety guidelines while handling hazardous materials during cabin cleaning procedures.
- Increased on-time departure rates by efficiently cleaning and restocking aircraft cabins between flights.
- Maintained cleanliness standards in aircraft cabins, lavatories, and galleys for the comfort of passengers and crew.
- Ensured safety compliance by thoroughly inspecting emergency equipment, seatbelts, and other critical cabin components.
- Organized storage closets containing cleaning supplies in order to maintain an efficient work environment .
- Disposed of trash from cabin compartments into designated receptacles.
- Disinfected overhead compartments, food preparation stations and walls.
- Cleaned tray tables and windows and rearranged magazines to be presentable.
- Sanitized lavatories between flights using approved chemicals that are safe for passengers' health .
- disinfected and restocked lavatories to meet usage demands.
- Emptied aircraft lavatory systems and replenished sanitizer fluid.
- Used specialized cleaners to remove dirt buildup on windows and plastic surfaces inside the plane's cabin area.
- Cleaned galley areas such as ovens, microwaves, stoves, beverage makers and other equipment used by flight crews.
- Inspected aircraft interiors to ensure compliance with established cleanliness standards.
- Removed trash and recyclables from aircraft interior.
Shift Leader
Cinnabon
Agana, GU
06.2020 - 01.2022
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Facilitated training sessions for new employees on company policies and procedures.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Assisted in training new employees on shift operations.
- Prepared and served hot or cold beverages.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Created complex, hand-crafted beverages based upon customer preferences.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Utilized POS system to receive and process customer payments.
- Managed cash register and processed transactions with accuracy and integrity.
Lead Barista
Signature Coffee
Tamuning, GU
09.2020 - 03.2021
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Prepared and served hot or cold beverages.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Sliced fruits, vegetables and meats for use in food service.
- Created complex, hand-crafted beverages based upon customer preferences.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Listened to customer desires and needs to recommend optimal products.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Utilized POS system to receive and process customer payments.
- Managed cash register and processed transactions with accuracy and integrity.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Checked brewing equipment for proper functionality.
- Received and accurately processed customer payments.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Supervised and trained baristas to ensure adherence to company policies and procedures.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
Education
High School Diploma -
George Washington High School
GUAM06-2022
Skills
- Cabin cleaning
- Safety compliance
- Emergency equipment inspection
- Sanitation procedures
- Cleaning supply organization
- Customer service
- Offensive strategy
- Time management
- Problem solving
- Quality assurance
- Relationship building
- Honest and ethical
- Work prioritization
- Sportsmanship
- Defensive positioning
- Batting power
- Base running speed
- Hand-eye coordination
- Pitching accuracy
- Team communication
- Bunting skills
- Arm strength
Affiliations
- Hobbies include softball and baseball. Played the sport since age 8.
- I enjoy crocheting and arts and crafts.
- I play the guitar and ukulele.
Accomplishments
- All Island Softball Team. First freshman pitcher for girls softball fast pitch.
- Independent Interscholastic Athletic Association of Guam Award.
References
References available upon request.
Timeline
Cabin Apprentice Agent
United Ground Express
11.2020 - 10.2023
Lead Barista
Signature Coffee
09.2020 - 03.2021
Shift Leader
Cinnabon
06.2020 - 01.2022
High School Diploma -
George Washington High School
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