Angel Miranda
Guatemala City
Summary
Dynamic travel sales agent with a proven track record, excelling in customer relations and problem resolution. Leveraged critical thinking and active listening to enhance client satisfaction, Adept at handling complaints and providing technical support, ensuring a great customer experience.
Overview
7
7
years of professional experience
Work History
Travel Agent
All Travel
06.2024 - 06.2025
Help customers find a package holiday or plan independent travel
Sales Agent
Allied Global
01.2024 - 06.2024
Explained features and advantages of products or services to promote sales
Travel Sales Agent
Distelsa
08.2022 - 03.2024
Collaborated with team members to meet sales targets and improve overall team performance
Customer Service Representative
Genpact
01.2018 - 12.2021
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Education
MBA -
Mariano Galvez
Guatemala City, Guatemala11-2023
Colegio Lehnsen
Guatemala City, Guatemala10-2014
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Client relations
- Product knowledge
- Data collection
- De-escalation techniques
- Technical support
Timeline
Travel Agent
All Travel
06.2024 - 06.2025
Sales Agent
Allied Global
01.2024 - 06.2024
Travel Sales Agent
Distelsa
08.2022 - 03.2024
Customer Service Representative
Genpact
01.2018 - 12.2021
MBA -
Mariano Galvez
Colegio Lehnsen
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