Angelina Nicole Taitano
Yigo,Guam
Summary
Motivated, Trustworthy & Reliable individual with 10+ years in Customer Service bringing strong work ethic, a positive attitude & a desire to exceed all expectations.
Overview
14
14
years of professional experience
Work History
Teller II
Personal Finance Center
Tamuning, GU
03.2018 - Current
- Answered customer inquiries regarding account balances, transaction history, interest rates.
- Educated customers on use of banking website (how to apply for a loan / make payment)
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Trained staff on operating procedures and company services.
- Answered telephone inquiries on loans.
- Counted, verified and handled bank deposits and armored car transactions.
- Received loan and utility payments, sending funds to correct destinations.
- Maintained friendly and professional customer interactions.
- Constant use of AS400 system for inquiries and to process customer loan payments, insurance payments, and money certificate deposits.
- Constant use of TAMS program to inquire and log Insurance payments.
- Generates letters for service charge fees consisting of returned Automatic Clearing House (ACH), return checks, & ACH Terminations.
- Generates letters and retrieves titles for paid off mortgages, vehicles & money certificate documents on behalf of the company.
- Process several forms of payments such as cash, personal checks, cashiers checks, point of sales (POS) & money order transactions.
- Effectively assists customers during transaction in a timely matter.
- Handles confidential information with discretion
- Perform additional duties as may be assigned by management
Digital Imaging Assistant
Personal Finance Center
Tamuning, Guam
09.2017 - 03.2018
- Constant use of Synergy System
- Scan, Import, and index loan related documents to the banks imaging system
- Prepare original documents for safekeeping and filing after scanning.
- Review and scan documents for image quality.
- Handle the receiving and distribution of office supplies
- Handles confidential information with discretion
- Perform additional duties as may be assigned by management
General Clerk
Guahan Waste Control
Harmon Industrial Park, Guam
10.2014 - 03.2017
- Greeted visitors and answered incoming telephone calls and assisted or directed visitor or caller to appropriate individual or office to foster pleasant service experience.
- Received and routed business correspondence to correct departments and staff members.
- Constant use of Mas 90 System
- Generated Invoices
- Receptionist (Money Handling, Answered Phones, Customer Service)
- Provided clerical support to company employees by copying, faxing and filing documents.
- Dispatched at Naval Base location (Coordinate with multiple personnel equipment like radio, computer, phone to send crew & vehicles to required location
- Ensure the route map for the field units are clear, coordinated and schedule them accordingly
- Clerk for 5 Departments (Transfer Station, Transportation, Recycling Center, Tire Shredding Facility & Chenega)
- Data Entry
- Managed multiple tasks and met time-sensitive deadlines.
- Ensure staff hours are properly submitted
Customer Service Representative
Docomo Pacific
Dededo, Guam
01.2014 - 10.2014
- Constant use of Mind System
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Completed inventory counts and ordered merchandise.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided information regarding charge accounts and loyalty programs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Recommended products to customers, thoroughly explaining details.
- Provided ongoing guest service.
- Trained staff on operating procedures and company services.
- Educated customers about billing, payment processing, policies and procedures.
- Process several forms of payments such as cash, personal checks & point of sales (POS) transactions
Receptionist
Calvos Insurance
Dededo, Guam
06.2013 - 01.2014
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Operated register to record transactions accurately and efficiently.
- Updated customer coverage cards
Front Office Clerk
Royal Orchid Guam Hotel
Tumon, Guam
08.2012 - 12.2012
- Constant use of Opera System
- Completed guests check-in / check-out processes
- Maintained clean reception area to promote positive, professional environment for guests.
- Provided information and routed callers to correct personnel.
- Collected room deposits, fees and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Informed guests of hotel security features and offered details regarding fire and emergency procedures.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Kept accounts in balance and ran daily reports to verify totals.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Handled reservations
Server / Hostess
Hooters, Guam
Tumon, Guam
01.2009 - 01.2012
- Constant use of POS System
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Stayed up-to-date on menu changes to help customers make food choices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Bussed and reset tables to keep dining room and work areas clean.
Waitress
Beach Bar
Tumon, Guam
09.2011 - 11.2011
- Constant use of POS System
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Stayed up-to-date on menu changes to help customers make food choices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Bussed and reset tables to keep dining room and work areas clean.
Assistant Accountant (Temp. Job)
Inhouse Creative Co.
Tamuning, Guam
04.2010 - 06.2010
- Constant use of Microsoft Excel
- Provided clerical support to company employees by copying, faxing and filing documents.
- Data Entry
- Answered central telephone system and directed calls accordingly.
Hostess / Cashier
Kings Restaurant
Harmon, Guam
09.2008 - 01.2009
- Constant use of POS System
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customer questions about hours, seating and menu information.
- Used cash registers and credit card machines to cash out customers.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Monitored dining room and guest flow to maximize table usage and minimize wait times
- Kept detailed payment records throughout shift to complete cash and card payments.
Crew Member
Mcdonalds
Panama City Beach , Florida
05.2005 - 06.2007
- Constant use of POS System
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Became familiar with products to answer questions and make suggestions.
- Worked front counter, drive-thru and other areas.
- Supported great dining and meal experiences for guests.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Accurately operated cash register to process customer payments.
Education
High School Diploma -
George Washington High School
Mangilao06.2009
Skills
- Strong Work Ethic
- Reliable
- Responsible & Honest Individual
- Works well with teammates and accepts coaching from management team
- Great Customer Service to maintain great customer experience
- Works well under pressure
- Fast Learner
- Self Motivated
- Great at Multi-tasking
- Over 10 years of Money Handling experience
- Computer Knowledge with Microsoft Office such as Excel, Outlook & Word
OBJECTIVE
To provide the utmost in customer service and assist in generating revenue for the company, and to further enhance my knowledge & experience in the workforce.
Timeline
Teller II
Personal Finance Center
03.2018 - Current
Digital Imaging Assistant
Personal Finance Center
09.2017 - 03.2018
General Clerk
Guahan Waste Control
10.2014 - 03.2017
Customer Service Representative
Docomo Pacific
01.2014 - 10.2014
Receptionist
Calvos Insurance
06.2013 - 01.2014
Front Office Clerk
Royal Orchid Guam Hotel
08.2012 - 12.2012
Waitress
Beach Bar
09.2011 - 11.2011
Assistant Accountant (Temp. Job)
Inhouse Creative Co.
04.2010 - 06.2010
Server / Hostess
Hooters, Guam
01.2009 - 01.2012
Hostess / Cashier
Kings Restaurant
09.2008 - 01.2009
Crew Member
Mcdonalds
05.2005 - 06.2007
High School Diploma -
George Washington High School
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