Anisia Delia
Hagtna
Summary
Dynamic, versatile, and resourceful professional with valuable customer support and problem resolution, expertise. Solid reputation for ensuring a heightened level of customer satisfaction. Unique ability to quickly acquire product knowledge. Proactively contribute to the improvement of the working environment. Highly developed organizational skills; accustomed to maintaining high productivity level with heavy workloads. Experienced in organizational behavior and project management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Special Projects Coordinator
Department Of Administration
11.2021 - Current
- Collaborated closely with stakeholders to establish clear objectives aligned with their unique needs while maintaining alignment with organizational goals.
- Streamlined project management processes by implementing efficient tracking and communication systems.
- Negotiated contracts with vendors and suppliers, securing favorable terms that contributed to overall cost savings for organizations.
- Mentored junior team members in best practices for project management while maintaining supportive work environment conducive to learning.
- Developed comprehensive project plans, outlining objectives, milestones, deadlines, and resource requirements.
- Kept meticulous records of all costs and expenses and analyzed that data against budget.
- Collaborated with external partners to expand program reach and increase overall impact on target communities.
- Designed program implementation and maintenance plan.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Tracked and reported expenses accurately to manage program budgets.
- Developed and maintained relationships with external partners to facilitate program operations.
- Conducted outreach activities to engage local stakeholders in programs.
- Participated in community events to promote services and engage with the public.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Provided leadership, guidance, and support to staff members.
- Monitored program performance and outcomes for successful delivery of services.
Organizational Development & Training Manager
IT&E / CPL Pacific
06.2015 - 10.2021
- Collaborate with multiple stakeholders to establish clear objectives outlining behavioral and/or performance expectations
- Work closely with functional leaders to create training plans, develop training modules, coordinate and administer training for team members
- Manage Apprenticeship program to include GRAP Tax Credits
- Source outside resources for specialized training programs
- Oversee development of training program scopes and course materials
- Collect feedback from employees and make necessary curriculum updates and improvements
- Own online training sections of Learning Management System (LMS).
- Streamlined recruitment processes by implementing comprehensive applicant tracking system.
- Evaluated recruitment metrics to identify areas for improvement, implementing data-driven process enhancements.
- Coached hiring managers on interviewing techniques and legal compliance issues to ensure smooth selection process.
- Collaborated with HR colleagues on workforce planning initiatives, aligning talent needs with business objectives.
- Spearheaded succession planning efforts by identifying high-potential employees for leadership development programs.
- Organized company-wide training sessions on topics such as effective communication skills or conflict resolution techniques to enhance overall team efficiency.
- Established relationships with local universities and professional associations, expanding networking opportunities for potential hires.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Distributed employee engagement surveys to identify areas of improvement.
- Monitored progress of new hires throughout onboarding process, providing feedback and guidance as necessary.
- Established strong relationships with cross-functional teams to ensure seamless integration of new employees into their roles.
- Developed robust training materials for consistent information delivery during onboarding sessions.
- Enhanced new hire experience with personalized orientation sessions and mentorship opportunities.
- Conducted thorough needs assessments to identify gaps in existing onboarding resources, leading to improvements in content and delivery methods.
- Designed engaging presentations tailored to specific roles within organization, effectively communicating expectations and responsibilities to new team members.
- Streamlined onboarding processes for increased efficiency, reducing time-to-productivity for new hires.
- Provided guidance and support to managers regarding new hire integration, performance management, and development plans.
- Served as resource for managers seeking advice or assistance with their departments' unique onboarding needs
- Managed all aspects of employee lifecycle from recruitment through off-boarding, ensuring positive experience at each stage.
- Developed strong relationships with hiring managers across various departments, ensuring seamless transition for new employees into their respective teams.
- Organized welcome packages and icebreakers to get new hires quickly up to speed with colleagues and company details.
- Led professional and thorough orientation sessions, introducing new hires to key company information.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Trained new hires in technology required to access company systems and complete job tasks.
- Collaborated with different staff and management to facilitate department-specific onboarding.
- Designed customized onboarding programs for new hires, ensuring a seamless transition into the organization.
- Strengthened leadership capabilities within the organization by developing targeted coaching programs for managers.
- Maximized employee engagement levels through frequent feedback sessions and proactive recognition initiatives.
- Developed high-impact succession planning strategies to ensure continuity in key leadership positions across the organization.
- Implemented innovative performance management systems, resulting in more accurate evaluations and improved goal-setting practices.
- Achieved greater workforce alignment by revising job descriptions to accurately reflect roles and responsibilities.
Retail Operations Manager
IT&E
05.2011 - 02.2015
- Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity
- Collaborated closely with other managers to exchange best practices in retail operations management and drive continuous improvement across the organization.
- Streamlined communication channels between departments within the store to facilitate seamless coordination on key tasks, such as inventory replenishment and customer service resolution efforts.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Supported human resources by responding to candidates and prescreening, interviewing, and hiring team members.
- Boosted overall sales performance by identifying opportunities for improvement and implementing targeted sales strategies.
- Implemented loss prevention measures by conducting regular audits, addressing discrepancies promptly, and reinforcing security protocols among staff members.
- Provided regular feedback to employees regarding their performance as part of a comprehensive talent development plan focused on individual growth potential.
- Coordinated promotional events to generate increased foot traffic into the store, driving higher sales revenue.
- Improved customer satisfaction ratings with attentive service, prompt issue resolution, and proactive relationship building efforts.
- Managed budgets effectively by monitoring expenses closely, identifying cost-saving opportunities, and allocating resources strategically.
- Determined layout of store merchandise for visual appeal to consumers.
- Oversee the expansion and renovation of all locations in Guam and the CNMI (Saipan, Tinian, Rota)
- Successfully implemented billing systems in key roles such as business process owner, functional and technical lead, and trainer.
Product and Services Coordinator
IT&E
04.2010 - 05.2012
- Create product roadmaps to establish guidelines, timelines, expectations and performance metrics
- Identify with the Product Development Manager and the Head of Analytics possible new products to bring to market
- Formulate strategies and ideas for new product or service launches develop and plan recommended actions, and implement promotions
- Create corresponding SOPs, FAQs and policies, and necessary training materials for frontline sales and service staff, as needed to implement new product launches and promotions, in coordination with various departments
- Liaise and negotiates launch and promotion details, as needed, with internal and external partners and sister companies
- Monitored performance metrics (pre and postpaid products) consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
- Collaborate with Marketing Department staff to ensure proper branding of the IT&E name and successful visibility of the IT&E image during all product launches, promotions, and campaigns.
- Managed budgets skillfully by tracking expenses diligently and allocating resources appropriately based on priority needs.
- Conduct training sessions with IT&E Guam/CNMI Customer Service, Sales, Wireless, Marketing, and Operator Services on new products and services; provide information such as promotional fliers and FAQs during the training's, along with the actual product for the hands-on experience.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
Education
High School Diploma -
Guam Community College
Mangilao 01.1990
Skills
- Program Administration
- Operational Efficiency
- Process Improvements
- Recruitment and retention
- Personnel training and development
- Payroll Administration and Timekeeping
- Change Management
- Working knowledge of database applications, such as
- ADP
- MindBill CostGuard
- Litmos (LMS)
- SAP Software
- Microsoft Office
Certification
- Protrain - National Retail Certification (Customer Service & Sales), 02/2014
- Training Industry – Certified Professional in Training Management, 08/2017
- Citadel – Succession Planning & Change Management, 04/2018
- Citadel – Leadership and Management Development Strategy, 10/2018
- Citadel – Organizational Development and Strategic Management, 06/2019
Timeline
Special Projects Coordinator
Department Of Administration
11.2021 - Current
Organizational Development & Training Manager
IT&E / CPL Pacific
06.2015 - 10.2021
Retail Operations Manager
IT&E
05.2011 - 02.2015
Product and Services Coordinator
IT&E
04.2010 - 05.2012
High School Diploma -
Guam Community College
Similar Profiles
Fil Ivan Llarenas PamaFil Ivan Llarenas Pama
Systems Programmer at Department Of AdministrationSystems Programmer at Department Of Administration
Marjorie McKennaMarjorie McKenna
Program Specialist at Arizona Department of Administration, GSDProgram Specialist at Arizona Department of Administration, GSD
Deshan CageDeshan Cage
Division of Child Support Services Officer II CSR at State Of Arizona Department Of AdministrationDivision of Child Support Services Officer II CSR at State Of Arizona Department Of Administration