Anna Liza Sahagon
Pmb 506-535 Chalan Pale Ramon Haya Yigo
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction at BMI Napa through outstanding service and effective complaint handling. A team player with a keen eye for detail, my ability to prioritize tasks and upsell effectively contributed to achieving sales targets. Skilled in both workplace safety and maintaining cleanliness, I consistently adhere to company policies, ensuring a positive and efficient customer experience.
Overview
5
5
years of professional experience
Work History
Counter Person
BMI Napa
Dededo
07.2021 - Current
- Fostered positive relationships with regular clientele by remembering their preferences along with their names.
- Handled high-pressure situations calmly, addressing customer concerns efficiently while managing multiple tasks simultaneously.
- Restocked counter displays periodically throughout the day, maintaining an appealing presentation for customers.
- Performed daily opening/closing procedures diligently so as not to miss any important steps.
- Enhanced customer satisfaction by providing efficient service and accurate order fulfillment.
- Processed customer orders and accurately entered into order system.
- Utilized excellent time-management skills to prioritize tasks for maximum productivity during busy periods.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Resolved customer complaints promptly, maintaining professional communication and restoring customer trust.
- Managed multiple tasks in high-volume environment.
- Supported store promotions by effectively communicating deals and specials to customers.
- Adhered to company policies consistently, ensuring compliance with food safety regulations and ethical practices in the workplace.
- Collaborated with team members to streamline processes for improved workflow efficiency.
- Increased sales with upselling techniques and product recommendations based on customer needs.
- Contributed to achieving sales targets through exceptional customer service and teamwork efforts.
Cashier
Mobil
Tamuning
06.2021 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Cashier
Ross
Tamuning
11.2021 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Bartender
Applebee’s
Tamuning
06.2021 - 12.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Cashier
SM Guam
Hagatna
10.2020 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
PVH Guam
Tamuning Guam
10.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School -
La Sallete
Philippines03.1992
Skills
- Excellent work ethic
- Team Player
- Workplace Safety
- Maintaining cleanliness
- Effective Communication
- Accuracy and efficiency
- Goal-oriented mindset
- Product Knowledge
- Customer-focused
- Complaint Handling
- Merchandising Strategies
- Resourceful
Languages
Tagalog
Beginner (A1)
English
Beginner (A1)
Timeline
Cashier
Ross
11.2021 - 04.2022
Counter Person
BMI Napa
07.2021 - Current
Cashier
Mobil
06.2021 - 07.2022
Bartender
Applebee’s
06.2021 - 12.2021
Cashier
SM Guam
10.2020 - 12.2021
Sales Associate
PVH Guam
10.2019 - 03.2020
High School -
La Sallete