Annalyn Castro
Dededo,GU
Summary
Friendly Sales Associate adept at working in diverse retail and customer service environments.
Overview
18
18
years of professional experience
Work History
Cashier
Kmart
Tamuning, Guam
02.2007 - 10.2007
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Organized store merchandise racks by size, style and color to promote visually appealing environment.
- Routinely answered customer questions regarding merchandise and pricing.
- Replenished supplies, bags and other materials at each cash wrap.
Food Service Worker
Burger King Army & Air Force Exchange Services
Andersen Air Force Base, Yigo
01.2011 - Current
- Consistently provided friendly guest service and heartfelt hospitality.
- Promptly and empathetically handled guest concerns and complaints.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Operated the drive-through window and sales register quickly and efficiently.
- Greeted customers and provided excellent customer service.
- Pleasantly and courteously interacted with customers.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Prepared fountain drinks and ice cream items.
- Prepared all food orders within a 2-3 minute time frame.
- Assembled food orders while maintaining appropriate portion control.
- Verified that prepared food met all standards for quality and quantity.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Followed food safety procedures according to company policies and health and sanitation regulations.
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Strictly followed all cash, security, inventory and labor policies and procedures.
- Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
- Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
- Reported to all shifts wearing a neat, clean and unwrinkled uniform.
- Reported to each shift on time and ready to work.
- Performed all position responsibilities accurately and in a timely manner.
- Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
- Diligently restocked work stations and display cases.
- Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
- Cooked and packaged large batches of food that were prepared to order or kept hot until needed.
Education
High School Diploma - undefined
2006
Skills
- Exceptional communication skills
- Quick learner
- Trusted key holder
- Cash flow management
- Strategic sales knowledge
- Credit card processing
- POS systems expert
Timeline
Food Service Worker - Burger King Army & Air Force Exchange Services
01.2011 - Current
Cashier - Kmart
02.2007 - 10.2007
Discovery Alternative High School - High School Diploma,