ANTOINETTE MARTINEZ
| Mangilao,Guam
Summary
Highly motivated, adaptable and personable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
16
16
years of professional experience
Work History
Benefit Specialist I promoted to Administrative Assistant
Government of Guam Retirement Fund
Maite, Guam
10.2021 - Current
- Certify retirement plan enrollment of new employees.
- Communicate effectively, orally and in writing, with members to schedule and execute appointments regarding eligibility status.
- Obtain and organize files to maintain a monthly appointment schedule.
- Process requests for withdrawals, transfers, rollovers, hardship distributions, life insurance claims, plan elections, information updates, and QDROs..
- Prepare certification letters for retirees and active members for review by the Controller and Director.
- Correspond with human resources and payroll departments from various GovGuam agencies regarding retirement deductions, transmittal or doc
- Transmit documents pertinent to retirement, biweekly.
- Train and supervise Benefit Specialist I personnel on Member Services tasks.
- Request, review, and file personnel actions from all GovGuam agencies.
Customer Service Representative
Department of Labor
Hagatna, Guam
10.2020 - 10.2021
- Intake applications for the Department of Administration HR Department over the counter and via email.
- Assess applications to verify all requirement signatures and documents are submitted; Issue Acknowledgment of Receipt
- Communicate with applicants via telephone or USPS for scheduled testing or application status
- Input all applications received into the eHRweb system.
- Assist with the organization/storage of applications
- Identify pay grades, job specifications, and select opening/closing dates to prepare job announcements for the department website (open to public/departmental)
- Create audit sheets for each job announcement to maintain records
- Update job announcement listing periodically
- Assist with front desk duties (forward employee separation clearances, VOE requests, and employee evaluations to Personnel Specialists; Release GG1 packets and mail to various department runners)
- Assist Records Division file Personnel Actions, maintain and update GovGuam employee jackets and master files via eHRweb system as needed
- Assist Classification Division gather Position Descriptions to scan, copy, and prepare pay studies
- Assist Director’s Office with answering telephone calls when needed
- Assist Personnel Specialist in retrieving drug test results of selected applicants.
- Prepare applications for scoring and mail out notice of final ratings
- Use postage machine to mail out notices.
Special Services Associate
Home Depot, Inc.
Lacey, Washington
05.2020 - 07.2020
- Ensure areas meet safety standards prior to opening/closing of store.
- Handled cash register operations accurately during peak times.
- Assisted customers with returns, exchanges, refunds, credit card issues and other transactions as needed.
- Tracked inventory levels to ensure availability for customers' orders.
- Fulfill and deliver curbside orders
- Schedule deliveries of merchandise to customers homes
Assembly Technician
VOLT Workforce Solutions (VSP One)
Lacey, Washington
11.2019 - 03.2020
- Accurately clean, strip, and coat lenses according to work orders
- Safely operated optical coating equipment and microscope
- Repaired or replaced defective parts during the assembly process.
- Conducted quality control inspections on assembled products to ensure conformance to standards
- Assist Expeditors locate work orders that require special instruction (change in frame shape, coating color or type, expedited shipping, etc.)
Customer Service Associate
Bank of Guam
Hagatna, Guam
10.2017 - 08.2019
- Provided exceptional customer service while accurately processing routine transactions, such as deposits, withdrawals, loan payments, check cashing, issuing cashiers checks and other banking services
- Verified customers' identification to ensure compliance with laws and regulations
- Balanced teller box and funds from vault on a daily basis
- Possess knowledge of conversion rates and fees to buy/sell foreign currency
- Apply knowledge of current policies and regulations to mitigate risk/loss to the bank
- Process closure of accounts due to customer request, repeated overdrawn activity, or dormant status
- Resolved problems concerning online banking, declined card transactions, returned items on accounts, etc
- Receive and forward detailed customer disputes to correct department
- Close and place order for new debit/credit cards due to fraudulent activity
- Processed wire transfers for customers both domestically and internationally.
- Maintained confidentiality of bank records and client information.
Branch Support Representative II (Central Processing Center)
BankPacific, Ltd.
Hagatna, Guam
07.2015 - 10.2017
- Created daily report for CEO and COO, informing them if ATM machines at all locations are operational. Worked with the IT department to provide a solution, if needed.
- Reconciled overages and shortages for all ATM machines daily and reported monthly to balance the General Ledger account.
- Assisted customers via phone resolve issues on their accounts (Ex: online banking difficulties, investigate denied card transactions, balances, fees, etc.)
- Posted payroll deposits to AS400 for multiple employers.
- Placed orders for reissuance and renewal of debit cards.
- Closed dormant and overdrawn accounts monthly; reported account holders to collections or credit bureaus as needed.
- Reported recovered funds to credit bureau and domicile branch of account.
- Investigated customer disputes of unauthorized transactions.
- Processed both incoming and outgoing ACH payments, domestic and international wire transfers daily, in compliance with applicable laws, regulations, and procedures.
- Properly store files from the Central Processing Department.
- Employee Club Vice President.
- Coordinate team-building activities and fundraisers for the annual Christmas Party.
Sales Associate
JP Superstore
Tumon, Guam
11.2012 - 07.2015
- Provided exceptional customer service
- Processed transactions using a point-of-sale system.
- Balanced cash register daily
- Assisted customers with product selection based on their needs and interests
- Achieved daily and monthly sales goals
- Assisted store merchandiser set up appealing product displays
- Conducted daily inventory and replenish as needed
- Maintained cleanliness of store
- Attended trainings (Customer Service, Japanese I & II, and product knowledge).
Fitness Attendant
Paradise Fitness Center
Hagatna, Guam
10.2010 - 02.2012
- Opened/closed facility for operation (set alarm system and ensure all equipment were working properly)
- Greeted customers while performing front desk duties, such as checking members in and receiving payments.
- Answered inquiries regarding fitness classes, billing, and renewals received by phone or walk-in.
- Possessed knowledge of all gym services.
- Assisted the Sales team by forwarding prospective client information and completing membership forms in their absence.
- Operated and balanced front counter and juice bar cash registers daily.
- Conducted daily inventory of juice bar products.
- Made announcements via the PA system.
- Supervised children from 18 months to 12 years of age.
- Attended events such as health fairs and fitness classes.
- Maintained cleanliness of machines and facility.
AmeriCorps Member
Sanctuary, Inc.
Chalan Pago, Guam
12.2008 - 08.2011
- Assisted troubled teens and clients with homework.
- Co-facilitated weekly classes for youth and families, such as Anger Management, Parenting Skills, etc.
- Assisted coordinators with outreach presentations at schools and community centers.
- Gathered statistical data to prepare reports for Program Director (Ex: Amount of participants in monthly outreach programs).
- Served the community through events such as trash clean-ups, feeding the homeless, 5k runs, etc.
- Received certification monthly, such as First Aid/CPR, Community Emergency Response Team, etc.
- Occasionally perform front desk duties such as answering phone calls.
Education
Associate of Arts - Education
Guam Community College
Mangilao, Guam01-2015
High School Diploma -
Southern High School
Santa Rita, Guam01-2008
Skills
- Strong work ethic and integrity
- Adaptive team player
- Proactive and Self-Motivated
- Interpersonal Skills
- Quick learner
- Multi-Task Management
- Attention to Detail
- Proficient in Microsoft Office
- Knowledgeable with AS400, multiple POS systems and 10-key calculator
References
Available upon request
Timeline
Benefit Specialist I promoted to Administrative Assistant
Government of Guam Retirement Fund
10.2021 - Current
Customer Service Representative
Department of Labor
10.2020 - 10.2021
Special Services Associate
Home Depot, Inc.
05.2020 - 07.2020
Assembly Technician
VOLT Workforce Solutions (VSP One)
11.2019 - 03.2020
Customer Service Associate
Bank of Guam
10.2017 - 08.2019
Branch Support Representative II (Central Processing Center)
BankPacific, Ltd.
07.2015 - 10.2017
Sales Associate
JP Superstore
11.2012 - 07.2015
Fitness Attendant
Paradise Fitness Center
10.2010 - 02.2012
AmeriCorps Member
Sanctuary, Inc.
12.2008 - 08.2011
Associate of Arts - Education
Guam Community College
High School Diploma -
Southern High School
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