ARNELL MALABANAN

• Operation Supervisor - Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Helpdesk System Administrator - Helpdesk Server management and maintenance, ensuring it remains up-to-date, fully functional and backed up. My responsibilities extend to configuring the helpdesk system to align with the specific needs of UOG and optimizing its efficiency in handling incoming requests.
• Helpdesk IT Support Tech -Provides timely assistance and troubleshooting to users, ensuring smooth operation of IT systems and resolving technical issues efficiently.
• System Administrator - Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
• IT Field Technician - On-site technical support and troubleshooting for computer systems and peripherals.
• Computer Lab Technician -Maintain and supports computer hardware, software, and peripherals within a designated computer lab environment.
• Datacenter Monitoring - Monitor and report any datacenter issues
  Office 365 Global Admin - I worked with UOG verious teams to manage, configure, deploy and secure office 365 environment.
• Dev Support Tech - Support Development team on projects in regards to servers and systems.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Helpdesk IT Support Tech -Provides timely assistance and troubleshooting to users, ensuring smooth operation of IT systems and resolving technical issues efficiently.
• IT Field Technician - On-site technical support and troubleshooting for computer systems and peripherals.
• Computer Lab Technician -Maintain and supports computer hardware, software, and peripherals within a designated computer lab environment.
• Datacenter Monitoring - Monitor and report any datacenter issues Office 365 Global Admin - I worked with UOG verious teams to manage, configure, deploy and secure office 365 environment.
• Office 365 Administrator - Provide support regarding O365 to users.

• Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Provided information about service procedures and expected timelines.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Computer Lab Assistant

• Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
• Served as a liaison between students and faculty members to facilitate prompt resolution of concerns or issues that arose during the semester.