Arnel Metran
Dededo Village
Summary
Diligent Food & Beverage Manager with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Overview
31
31
years of professional experience
Work History
Restaurant Manager
Hotel Nikko Guam
03.2024 - Current
- Assigned to manage Benkay Japanese Restaurant
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Food and Beverage Manager
RIHGA Royal Laguna Hotel
02.2023 - 02.2024
- Responsible for directing and organizing the Food and Beverage functions for the various venues within the hotel in order to maintain high standards of food and beverage quality, service, and merchandising to maximize profits
- Managed assigned work areas within daily operations ensuring all guests an enjoyable dining experience
- Participate in the development, implementations and review policies, procedures, practices and standards
- Participate in the selection of employees and train, develop, schedule, coach and manage the performance of employees to ensure efficient running of operations in order to maximize employee satisfaction, productivity, and guest satisfaction
- Accomplish a set of administrative duties such as leading and attending meetings, writing reports and memos and other specific duties related to the role
Food and Beverage Manager
Aqua Resort Club
08.2018 - 02.2023
- Responsible for managing the Food and Beverage operations and maximizing the guest satisfaction
- Managed a team of 15 employees, providing training and coaching to improve performance
- Collaborated with the Executive Chef to develop seasonal menus and enhance food offerings
- Implemented cost-saving measures resulting in a 15% decrease in food and beverage cost
- Handled HR functions such as recruitment, coaching and career development to attract, retain and motivate employees to achieve long-term goals
- Act as Manager on duty on occasion and respond to emergency code
- Guaranteed food quality and 100% customer satisfaction by auditing menu items and food service performance
Events Manager
Hyatt Regency Hotel
10.2013 - 12.2016
- Manage a major component of the organization, Restaurants and Events
- Consult with customers to determine objectives and requirements for events such as meetings, conferences, weddings and conventions
- Negotiate contracts with other service providers and suppliers
- Inspect event facilities to ensure that they conform to customer requirements
- Maintains complete and supported records of all Events Agreements, Contracts and Quotations for the hotel
- Establishes an efficient trace file to ensure that all business booked is properly tracked
- Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise
- Coordinated 2 main external events, 1,000 participants
Restaurant Manager
Hyatt Regency Hotel
05.2005 - 09.2013
- Performs administrative, customer service, financial and marketing duties
- Managed 2 restaurant outlets and training staff members
- Ensures that all employees deliver the brand promise and provide exceptional guest service at all times
- Handles all guest and internal customer complaints and inquiries
- Exercises responsible management and behavior at all times and positively representing the hotel management team and Hyatt International
- Managed a team of 20 servers & server assistants to deliver service that matched demands of the clientele in a high-profile setting
Assistant Manager, Banquet
Hyatt Regency Hotel
05.2003 - 05.2005
- Assists in coordinating banquets and private events with up to 200 guests
- Assists in monitoring event activities to ensure compliance with applicable regulations
Team Leader-Banquet
Hyatt Regency Hotel
05.1998 - 05.2003
- Personally and frequently verifies that guests are receiving the best possible service
- Conducts monthly inventory checks on all operating equipment and supplies
Waiter
Hyatt Regency Hotel
08.1993 - 05.1998
- To provide excellent food and beverages service to any guest
- Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures
- Present menu, answers enquiries and makes suggestion regarding food, beverage and service to restaurant guest
- Clears and resets counters or tables at conclusion of each course
- Maintain cleanliness of the restaurant
- Collect bills and accepts payment
- Performs cashier duties as needed
- Clean glasses, utensils, and bar equipment
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
Education
Undergraduate BS - Civil Engineering
Baguio College Foundation
Skills
- Team management
- Inventory management
- Training and development
- Budgeting and cost control
- Menu planning
- Sales Planning
- Quality control
- Event planning
- Scheduling
- Hiring Standards
- Food Safety Awareness
Accomplishments
- Increasing revenue: Implemented cost control measures and menu revisions resulting in a 10% increase in revenue in one year.
- Retaining Employees: Motivate employees with proper training and incentives. Reduced turnover of employees by 20%
- Qualifications gained: Nothing has stopped me from pursuing my passion to become where I am now.
Languages
English
Tagalog
Japanese
Awards
- Manager of the Year, 2006
- Outstanding 20 Years Service Award, Hyatt Regency Saipan
- Outstanding 10 Years Service Award, Hyatt Regency Saipan
- Outstanding 5 Years Service Award, Hyatt Regency Saipan
- HYSTAR Gold Awards, 1st, 3rd & 4th Quarter 2006
- HYSTAR Platinum Award, 2007 2nd Quarter
Timeline
Restaurant Manager
Hotel Nikko Guam
03.2024 - Current
Food and Beverage Manager
RIHGA Royal Laguna Hotel
02.2023 - 02.2024
Food and Beverage Manager
Aqua Resort Club
08.2018 - 02.2023
Events Manager
Hyatt Regency Hotel
10.2013 - 12.2016
Restaurant Manager
Hyatt Regency Hotel
05.2005 - 09.2013
Assistant Manager, Banquet
Hyatt Regency Hotel
05.2003 - 05.2005
Team Leader-Banquet
Hyatt Regency Hotel
05.1998 - 05.2003
Waiter
Hyatt Regency Hotel
08.1993 - 05.1998
Undergraduate BS - Civil Engineering
Baguio College Foundation
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