Arvin BROWN
Dededo,GU
Summary
Meticulous and thorough, bringing vast experience coordinating logistics activities for private and government operations. Performs in-depth research to resolve discrepancies and delays and maintains constant awareness of inventory and shipment status. Communicates proactively with customers, vendors and colleagues to prevent supply challenges caused by misunderstandings. Years of built up relationships with customers of the logistics world & just the public in general allowing an easy work environment all around. I have went thru many companies building up experience after experience, adding more to my name building myself up as an all around worker proving time & time again that I can execute whatever is thrown my way. Adept at working effectively unsupervised and quickly mastering new skills. I have taken on Supervisory roles providing excellent customer service satisfaction leading teams on multiple projects ensuring SOP's are followed, tasks are not only met on time, but also done the right way. I have worked alongside military personnel bringing the utmost respect towards any given tasks to complete on a daily basis tackling and dealing with items that cost around the millions in military worth. Worked on multiple military databases (RCRP, DPAS, LOGI QUEST) providing descriptive information pertaining to the thousands of material handling items dealt with. I believe I have the knowledge & most importantly the strong adaptable mindset to take on whatever duties are thrown my way.
Overview
7
7
years of professional experience
Work History
Stocker
Exchange AAFES
Yigo, GU
10.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Inspected and stocked shelves with products.
- Organized backroom storage areas to ensure efficient product retrieval.
- Maintained accurate inventory records in the store database system.
- Ensured proper stock rotation by following established procedures.
- Monitored expiration dates of perishable items and discarded expired items accordingly.
- Executed price changes, markdowns, and promotions according to company standards.
- Collaborated with team members to complete tasks quickly and efficiently.
- Conducted daily cycle counts to identify discrepancies between physical count and computer records.
- Performed regular maintenance checks on equipment used in stocking process.
- Reported defective equipment immediately to management for repair or replacement.
- Received and stocked merchandise and organized and maintained backroom by following company safety, cleaning and operating procedures.
- Utilized inventory management system to complete bin audits, work inventory exceptions and correct shelf capacities.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Updated products with new pricing or temporary promotion signs to increase sales.
- Recorded merchandise moves for correct product counts and checked quantities against stocking reports.
Supply Technician
Ka'ala Systems Technology Corporation
Santa Rita, GU
01.2021 - 10.2023
- Assisted in the ordering of supplies and materials, verifying accuracy of orders and ensuring timely delivery.
- Monitored inventory levels and conducted periodic physical counts to ensure accuracy.
- Inspected incoming shipments for damages or discrepancies; reported any problems to appropriate personnel.
- Prepared supply documents such as requisitions, purchase orders and packing slips.
- Received deliveries from vendors; unloaded items from trucks and verified contents against invoices.
- Ensured proper handling of hazardous materials by following safety regulations and guidelines.
- Identified slow-moving or excess inventory; developed action plans for disposal or storage of surplus items.
- Organized warehouse space by labeling shelves, bins, drawers and other storage locations.
- Developed tracking systems using barcodes or RFID tags to monitor location of supplies.
- Established and maintained records for both manual and automated maintenance management systems.
- Confirmed availability of recurring supply items managed and distributed through computerized inventory management system.
- Monitored expiration dates, rotating stock to limit outdated product and removed outdated items from use.
- Conducted extensive searches for information pertaining to complex or unusual supply transactions and patterns.
- Implemented communication channels with customers, clientele and key vendors, prioritizing opportunities and ensuring quick problem resolution.
- Reviewed and updated supply chain practices in accordance with new or changing environmental policies, standards and regulations.
- Supported company's business strategy by developing and managing global supply base contributing to growth.
- Selected transportation routes to maximize economy, combining shipments or consolidating warehousing and distribution.
- Designed supply chains to support business strategies adapted to changing market conditions, new business opportunities or cost reduction strategies.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Located information contained in files to meet requests by supervisors and other departments.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Collaborated closely with other departments on special projects as needed.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Developed, coordinated and monitored the progress of all contract activities.
- Identified potential contract issues and worked with contracting officers to resolve them.
- Reviewed and approved contractor invoices for accuracy, completeness and compliance with contractual requirements.
- Prepared acquisition plans, statements of work, specifications, evaluation criteria, independent government cost estimates and other related documents.
Cargo Specialist
Menzies Aviation
Tamuning, GU
12.2016 - 12.2020
- Performed accurate and timely cargo loading and unloading operations in accordance with relevant safety regulations.
- Developed, implemented, and monitored freight shipping processes to ensure efficient cargo transportation.
- Coordinated with vendors, carriers, and customers to arrange for the safe delivery of goods.
- Maintained inventory records of all incoming and outgoing shipments.
- Organized documentation for customs clearance process for international cargo shipments.
- Investigated customer complaints regarding freight deliveries and resolved issues in a timely manner.
- Provided guidance to team members on proper storage techniques for hazardous materials transportations.
- Prepared manifests detailing quantity, weight, type of goods being shipped as well as their destination addresses.
- Inspected containers prior to loading to verify condition of packaging material used for securing goods during transit.
- Managed communication between shippers, receivers, warehouse personnel, carriers and other stakeholders involved in the freight process.
- Utilized automated systems to enter data into databases such as origin and destination information and package details.
- Worked closely with airline personnel regarding flight schedules, boarding requirements, and other issues related to passenger safety.
- Conducted security screenings of customers and their shipping items, ensuring compliance with TSA regulations.
- Enforced security policies and protocols to maintain a safe environment throughout the airport facility.
- Provided customer service assistance to passengers needing special attention or help navigating the airport.
- Operated controls on explosive detection system to manipulate and clear images.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Education
High School Diploma -
Simon Sanchez High School
Yigo Guam06-2014
Some College (No Degree) - Automotive Technology
Guam Community College
Mangilao GuamSkills
- Planogram Execution
- Equipment Operation
- Merchandise Rotation
- Cargo Inspections
- Hazardous Items Understanding
- Customer Relations Skills
- Behavioral Analysis
- Operations Management
- Protocol Implementation
- Project Planning
- Warehouse Organization
- Financing Structures
- Inventory Reporting
- Staff Management
- Supply Chain Management
- Relationship Building
- Financial Management and Reporting
- Import and Export Operations
- Supply Chain Distribution
Languages
English
First Language
Japanese
Intermediate (B1)
B1
Accomplishments
- Lead Cargo Agent
- Project Supervisor
- Warehouse Supervisor
Timeline
Stocker
Exchange AAFES
10.2023 - Current
Supply Technician
Ka'ala Systems Technology Corporation
01.2021 - 10.2023
Cargo Specialist
Menzies Aviation
12.2016 - 12.2020
High School Diploma -
Simon Sanchez High School
Some College (No Degree) - Automotive Technology
Guam Community College
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