Ashley Mansapit
Merizo
Summary
Dynamic Sales Associate with proven expertise in customer engagement and problem-solving, honed at Navy Exchange Guam. Excelled in upselling and relationship building, significantly enhancing customer satisfaction and repeat business. Adept at POS system operation and teamwork, consistently contributing to store performance and sales growth. Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Sales Associate
Navy Exchange Guam
10.2018 - Current
- Organizes more than 15 aisles and up to about 40 shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships over the past 6 years with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging properly.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
Photographer/Masseuse
Bikini Island Club
12.2014 - 09.2015
- Took photos from different angles and perspectives to capture perfect images.
- Developed strong relationships with about 20 clients through clear communication and professionalism.
- Captured stunning images by utilizing various lighting techniques and creative compositions.
- Maintained photography equipment, ensuring gear was in optimal condition for all shoots.
- Assisted clients with creative ideas for photography needs.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Enhanced client relaxation and recovery by tailoring massage techniques to individual needs and concerns.
- Prepared oils and lotions for massages.
Education
High School Diploma -
Notre Dame High School
Talofo'fo, Guam05.2013
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Exceptional customer service
- Flexible schedule
- Cleaning techniques
- Product promotions
Timeline
Sales Associate
Navy Exchange Guam
10.2018 - Current
Photographer/Masseuse
Bikini Island Club
12.2014 - 09.2015
High School Diploma -
Notre Dame High School
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