Augustine Judicpa
Dededo,GU
Summary
Operations Officer known for high productivity and efficient task completion. Excels in communication, problem-solving, and adaptability, ensuring seamless operations and project success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Central Operations Officer
Bank Of Guam
Hagatna , GU
11.2024 - Current
- Communicated with departmental leaders to identify and solve daily operations issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Created training programs to help staff understand operational policies and procedures.
- Performed periodic audits on systems and processes to ensure accuracy of data.
- Streamlined training and operations through modification of SOPs.
- Processed domestic and international wire transfers in compliance with applicable laws, regulations and procedures.
- Ensured that all relevant documents were obtained from customers before initiating a transaction.
- Prepared reports on daily, weekly, monthly or quarterly activities related to wire transfers.
- Assisted customers with inquiries regarding their incoming and outgoing wire transfers.
- Verified data when processing incoming and outgoing checks and wire transfers to increase accuracy.
- Developed strategies for improving the efficiency of wire transfer operations.
- Drafted communications sent out regarding any changes made to existing policies or procedures related to wires.
- Worked with cross-functional teams to achieve goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Proof Associate
Bank of Guam
10.2022 - 11.2024
- Proven ability to process bank transactions accurately and efficiently
- Exhibited strong attention to detail and ability to work independently and as part of a team
- Displayed excellent intrapersonal skills by providing great customer service to bank customers
- Showed great organizational skills by processing paperwork and proofreading transactions to ensure minimal errors
- Presented proficiency in operating multiple work software on assigned workstations
- Demonstrated reliability by correctly labeling and shipping out various types of work mail/parcels
- Maintained a positive work environment
- Communicated effectively with other departments to resolve issues in a timely manner
City Carrier Assistant
United States Postal Service
Guam
05.2021 - 12.2021
- Exhibited reliability by delivering all types of mail without error
- Maintained professional and effective public relations with customers and community members
- Displayed organizational skills by categorizing mail and parcels
- Managed clerical duties with coworkers in team centered environment
- Maintained a high standard of safety daily whilst operating various mail vehicles
- Exceptionally performed in high pace environment with no supervision
- Handled received payments for various custom charges/postage due
Enlisted Soldier
Guam Army National Guard
Barrigada, United States
11.2012 - 10.2020
- Company Overview: Guam Army National Guard, 430 Army Drive, Barrigada, GU 96913-1330 United States
- 2016 Soldier of The Year for 1st 294th Infantry Regiment
- Adept at communication
- Able to understand written/verbal instructions to complete objective
- Teachable
- Constantly learning new things through online courses or through other soldiers conducting a class
- Consistently completed tasks despite changes in deadlines, shifting priorities and stressful situations
- Graduated Basic Leadership Course as the Distinguished Leader
- Basic computer skills
- Typing, compiling charts and spreadsheets, filling out forms regarding the status of inventory
- Conducted traffic control in areas of heavy vehicle traffic to include inclement weather and limited visibility
- Able to make decisions under high stress environments
- Professionalism
- Able to conduct myself in the most appropriate manner at all times
- Showed organizational effectiveness by conducting inventory for over 200 soldiers and sensitive items
- Gave proper attention to personal appearance so as to best represent the organization
- Understood the pertinence of physical fitness and strived to always maintain a high level of fitness
- Combined technical knowledge and dependability by accounting for equipment valued at $250,000+
- Familiar with operating as security
- To include being posted to locations, patrolling locations, apprehending and detaining individuals, receiving and relieving other guards
- Able to work with minimal/no management
- Excelled in maintaining attention to detail by regularly surveying combat vehicles for deficiencies
- Displayed outstanding proficiency in driving a wide range of vehicles for extended hours and was frequently designated the responsibility of driving the company Commander
- Exhibited dependability by always being punctual to any work assignments
- Guam Army National Guard, 430 Army Drive, Barrigada, GU 96913-1330 United States
Unit Safety Technician
Guam Army National Guard
Barrigada, United States
01.2016 - 01.2017
- Company Overview: Guam Army National Guard, 430 Army Drive, Barrigada, GU 96913-1330 United States
- Made changes to working practices that are safe and comply with legislation
- Preparing health and safety strategies and developing internal policy; leading in-house training with managers and employees about health and safety issues and risks
- Kept records of inspection findings and producing reports that suggest improvements
- Recorded incidents and accidents and producing statistics for supervisors
- Continually up to date with new legislation and maintaining a working knowledge of all Health and Safety Executive (HSE) legislation and any developments that affect the employer's industry
- Attended Institution of Occupational Safety and Health (IOSH) seminars and reading professional journals
- Produced management reports, newsletters and bulletins; ensuring the safe installation of equipment
- Managed and organized the safe disposal of hazardous substances, e.g
- Asbestos
- Advised on a range of specialist areas, e.g
- Fire regulations, hazardous substances, noise, safeguarding machinery and occupational diseases
- Researched all classes of supply loan items and training aids for training operations
- Oversaw the issuance and turn-in of equipment for all unit level actions activities
- Ordered facility janitorial supplies as authorized
- Ensured logistical items are properly stored and coordinates unit personnel to periodically check items in storage for accountability serviceability
- Scheduled equipment for calibration alignment as is required by higher headquarters guidance
- Served as unit physical security coordinator ensuring the security book arms room keys and other items are properly accounted cared for
- Assisted as required in training administration for the unit
- Contact organizations or individuals to arrange for use of facilities like small arms ranges for training.
Education
GED -
Guam Community College
Mangilao, GU05-2011
Some College (No Degree) - Health Sciences
University of Guam
MangilaoSkills
- Military Experience
- Meticulous attention to detail
- Professional and mature
- Data transcription
- Critical thinker
- Strong interpersonal skills
- Team collaboration
- Mail handling
- Adaptability and flexibility
- Independent worker
- Microsoft Word
Certification
Military Service
United States National Guard, SPC
References
References available upon request.
Timeline
Central Operations Officer
Bank Of Guam
11.2024 - Current
Proof Associate
Bank of Guam
10.2022 - 11.2024
City Carrier Assistant
United States Postal Service
05.2021 - 12.2021
Unit Safety Technician
Guam Army National Guard
01.2016 - 01.2017
Enlisted Soldier
Guam Army National Guard
11.2012 - 10.2020
GED -
Guam Community College
Some College (No Degree) - Health Sciences
University of Guam