Avina Rochon
Aguilar Road
Summary
Outgoing proven multitasker and problem-solver, adept in time management, enhanced the guest experience at Grand Plaza Hotel through effective issue resolution and meticulous record-keeping. Demonstrated patience and empathy, ensuring high satisfaction levels across diverse roles. Achieved significant improvements in operational efficiency and customer service standards.
Overview
5
5
years of professional experience
Work History
Childcare Provider
Adventures Youth Center
08.2023 - Current
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
Front Desk Agent
Grand Plaza Hotel
12.2022 - 07.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Coordinated with vendors for repair and maintenance of hotel.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
Ordertaker/Cashier
Wendys
10.2019 - 12.2022
- Welcomed customers and provided quick and attentive service.
- Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
- Accurately performed cash register operations to process and receive payments and issue change.
- Warmly greeted and welcomed customers to establishment before requesting food order.
- Demonstrated excellent multitasking skills under pressure; managed multiple telephone lines while efficiently processing orders.
- Entered orders into computer system quickly and in proper sequence.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
High School Diploma -
Southern High School
Santa Rita 06.2019
Skills
- Patience and Empathy
- CPR training
- Youth Mentoring
- Friendly and Respectful
- Problem-Solving
- Multitasking Abilities
- Time Management
- Punctual and Reliable
- Relationship Building
Timeline
Childcare Provider
Adventures Youth Center
08.2023 - Current
Front Desk Agent
Grand Plaza Hotel
12.2022 - 07.2023
Ordertaker/Cashier
Wendys
10.2019 - 12.2022
High School Diploma -
Southern High School
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