Axel Peralta
Private Pilot
Summary
Proven Airport Operations Agent with a track record of enhancing operational efficiency and passenger satisfaction at JetBlue Airways and Copa Airlines. Skilled in multitasking under pressure and leveraging exceptional communication abilities to manage irregular operations proactively. Demonstrates strong decision-making and problem-solving skills, ensuring smooth airline operations and a positive start to passenger journeys. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Airport Operations Agent
JetBlue Airways
02.2023 - Current
- Maintained strong working knowledge of airline policies related to ticketing, boarding and cargo handling procedures that contributed to smooth airport operations.
- Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.
- Assisted in the development of operational procedures for increased efficiency and compliance with regulations.
- Managed irregular operations such as flight delays or cancellations proactively, minimizing negative impacts on passengers and overall operations.
- Enhanced on-time performance by efficiently managing aircraft turnaround processes.
Airport Operations Agent
Copa Airlines
03.2022 - Current
- Assisted in the development of operational procedures for increased efficiency and compliance with regulations.
- Maintained strong working knowledge of airline policies related to ticketing, boarding and cargo handling procedures that contributed to smooth airport operations.
- Managed irregular operations such as flight delays or cancellations proactively, minimizing negative impacts on passengers and overall operations.
- Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.
- Enhanced on-time performance by efficiently managing aircraft turnaround processes.
Education
BBA - Aviation Business Administration.
Universidad Galileo De Guatemala
Guatemala City, Guatemala 07.2019 - Current
High School Diploma -
Academia De Aviación Y Estudios Avanzados F-15.
Guatemala City, Guatemala. 01.2017 - 2018.12
Skills
- Strong decision-making
- Proactive and always looking for what it´s next to do
- Exceptional communication and networking skills
Successful working in a team environment, as well as working independently
- Ability to follow instructions and deliver quality results
- Ability to work under pressure and multi-task
- Successful working in a team environment, as well working independently
Additional Information
Valid Passport.
Valid US Visa
Certification
Initial Airport Operations Training for JetBlue Airways
Timeline
Airport Operations Agent
JetBlue Airways
02.2023 - Current
Initial Airport Operations Training for JetBlue Airways
02-2023
Airport Operations Agent
Copa Airlines
03.2022 - Current
BBA - Aviation Business Administration.
Universidad Galileo De Guatemala
07.2019 - Current
High School Diploma -
Academia De Aviación Y Estudios Avanzados F-15.
01.2017 - 2018.12
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