Summary
Overview
Work History
Education
Skills
Timeline
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Axel Gudiel Calderon Taltique

Axel Gudiel Calderon Taltique

Guatemala City

Summary

Dynamic customer service professional with a proven track record at Everise LTD, excelling in problem-solving and active listening. Enhanced customer loyalty through empathetic complaint resolution and increased sales revenue at Telus International by targeting high-potential accounts. Skilled in product knowledge and committed to delivering exceptional service.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Everise LTD
09.2021 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Sales Representative

Telus International
06.2016 - 05.2021
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Quality Control Inspector

Embutidos Bremen
01.2015 - 01.2016
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.

Education

Bachelor of Science - Bachelor of Science And Letters

Liceo Cristiano Brazil
Guatemala City, Guatemala
05.2001 -

High School Diploma -

Instituto Lo De Rodriguez
Guatemala City, Guatemala
05.2001 -

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Timeline

Customer Service Representative

Everise LTD
09.2021 - Current

Sales Representative

Telus International
06.2016 - 05.2021

Quality Control Inspector

Embutidos Bremen
01.2015 - 01.2016

Bachelor of Science - Bachelor of Science And Letters

Liceo Cristiano Brazil
05.2001 -

High School Diploma -

Instituto Lo De Rodriguez
05.2001 -
Axel Gudiel Calderon Taltique