Axel Gudiel Calderon Taltique
Guatemala City
Summary
Dynamic customer service professional with a proven track record at Everise LTD, excelling in problem-solving and active listening. Enhanced customer loyalty through empathetic complaint resolution and increased sales revenue at Telus International by targeting high-potential accounts. Skilled in product knowledge and committed to delivering exceptional service.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Everise LTD
09.2021 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Sales Representative
Telus International
06.2016 - 05.2021
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Quality Control Inspector
Embutidos Bremen
01.2015 - 01.2016
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
Education
Bachelor of Science - Bachelor of Science And Letters
Liceo Cristiano Brazil
Guatemala City, Guatemala 05.2001 -
High School Diploma -
Instituto Lo De Rodriguez
Guatemala City, Guatemala 05.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Timeline
Customer Service Representative
Everise LTD
09.2021 - Current
Sales Representative
Telus International
06.2016 - 05.2021
Quality Control Inspector
Embutidos Bremen
01.2015 - 01.2016
Bachelor of Science - Bachelor of Science And Letters
Liceo Cristiano Brazil
05.2001 -
High School Diploma -
Instituto Lo De Rodriguez
05.2001 -
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