Barbara Salas
Maite
Summary
Strong leader and problem-solver dedicated to optimizing operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Reliable, punctual and eager to learn.
Overview
5
5
years of professional experience
Work History
General Manager
TrendsxCase Inc
09.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Receptionist
Hairtown
11.2020 - 12.2022
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Scheduled office meetings and client appointments for staff teams.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Sales Associate
Cafe N' Play
02.2020 - 05.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
High School Diploma -
OKKODO HIGH SCHOOL
Dededo Village, Guam06-2019
Skills
- Advertising and marketing
- Branding
- Sales
- Safety assurance
- Schedule management
- Product analysis
- Market analysis
- Staff development
- Trend analysis
- Effective leader
- Workflow planning
- Sound judgment
- Problem resolution
- Strategic planning
- Staff motivation
- Staff training/development
- Deadline oriented
- Skilled negotiator
- Staffing
- Relationship building
- Training and development
- Staff management
- Verbal and written communication
- Public relations
- Performance evaluations
- Budgeting and cost control strategies
- Goal setting
- Marketing
- Sales team development
- Operations oversight
- Administrative skills
- Employee scheduling
- Staff training
- Quality management
- Customer experiences
- Staff supervision
Timeline
General Manager
TrendsxCase Inc
09.2022 - Current
Receptionist
Hairtown
11.2020 - 12.2022
Sales Associate
Cafe N' Play
02.2020 - 05.2020
High School Diploma -
OKKODO HIGH SCHOOL
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