Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bella Arthur

Tamuning

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Associate

Royal Bics
Tamuning, Guam
03.2022 - 03.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed over 50 customer calls per day.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.

Overnight Stock Associate

Ross Stores
Tamuning, Guam
01.2021 - 01.2022
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Unloaded arriving product stock and moved to store display areas.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Checked aisles for spills to complete quick clean-up.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
  • Maintained neat, organized stockroom free of hazards.
  • Helped team organize and conduct store-wide markdowns and clearance sales to move end-of season merchandise and make room for new stock.
  • Received, sorted and processed incoming stock and materials to prepare stock for storage or shipment.
  • Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
  • Conducted daily inventory counts and verified accuracy of product levels.
  • Contributed to development of new systems and stocking procedures to improve overall stock organization and management.
  • Kept work areas neat, clean and free from debris.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Greeted customers and directed to requested products.
  • Stocked designated items on shelves, end caps and displays.
  • Interacted with guests in friendly and knowledgeable way.
  • Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.

Barista

Dusit Thani Resort
Tumon, Guam
08.2018 - 01.2019
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Used POS system to accurately enter orders and process payments.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Restocked display cases with attractive arrangements to promote specialty food items like croissants and specialty cakes.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Packaged bagels, muffins and other food items for customer purchase.

Cashier

Hoben Mart
Sinajana, Guam
06.2017 - 08.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Education

High School Diploma -

George Washington High School
Mangilao, Guam
06.2017

Skills

  • Stocking and replenishing
  • Adapt to diverse groups
  • Cash register operation
  • Professional demeanor
  • Exceptional customer service
  • Product and service sales
  • Merchandising understanding
  • Problem-solving skills
  • Cash Handling
  • Excellent people skills
  • Point of sale operation
  • Dining area maintenance
  • Relationship building
  • Multi-tasking strength
  • Sales expertise

Certification

  • Front Desk Representive, Guam Hotel and Restaurant Association - 2019
  • Health Certificate - 2022

Timeline

Sales Associate

Royal Bics
03.2022 - 03.2023

Overnight Stock Associate

Ross Stores
01.2021 - 01.2022

Barista

Dusit Thani Resort
08.2018 - 01.2019

Cashier

Hoben Mart
06.2017 - 08.2018

High School Diploma -

George Washington High School

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Bella Arthur