Benson Mark
Dededo
Summary
Dedicated professional with a proven track record at United Airline, adept in weight/balance loading and fostering team collaboration. Excelled in ramp generator operation and enhanced baggage service efficiency, demonstrating strong communication and safety skills. Achieved significant improvements in operational procedures, ensuring compliance with FAA regulations.
Overview
10
10
years of professional experience
Work History
Ramp Agent
United Airline
Denver Colorado
05.2023 - 05.2024
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Connected electrical power unit and hoses to aircraft.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
- Transferred luggage from aircraft to collection areas safely using Type equipment.
- Checked cargo and baggage for security to meet TSA regulations.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Guided aircraft into and out of parking positions using hand signals.
- Moved furniture and boxes using utility dolly and truck ramp.
- Operated equipment while observing standard safety procedures.
- Maintained clean, orderly work environment free of hazards.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Kitchen Steward
HILTON RESORT
Guam
05.2017 - 06.2022
- Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.
- Utilized proper storage bins to organize and transport kitchen equipment to stewarding room for storage purposes.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Performed housekeeping duties such as dusting, mopping, vacuuming, and sanitizing countertops.
- Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
- Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
- Washed utensils, cookware, dishes and trays.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Cleaned and maintained floors and walls in kitchen and dishwashing area, reducing falls among staff members.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Greeted guests and asked open-ended questions to help determine needs and offer options.
- Stepped into additional roles during busy times to boost coverage of important stations.
Housekeeping Cleaner
Hilton Resort
Guam
03.2014 - 11.2016
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Adhered to professional house cleaning checklist.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Verified cleanliness and organization of storage areas and carts.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Dusted picture frames and wall hangings with cloth.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Returned emptied garbage receptacles to proper locations.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Washed and put away kitchen dishes, utensils and glassware.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Education
None - General
Guam Community College
Mangilao GuamDiploma - General Studies
Chuuk High School
Weno Chuuk FSM07.2000
Skills
- Weight/balance loading
- Weight and Balance Determination
- FAA Regulations
- Baggage Service Collaboration
- Pushback and towing
- Safety Procedures
- Baggage Management
- Load Planning Communication
- Hazardous Materials
- Ramp Generator Operation
- Hazardous Materials Handling
- Passenger Assistance
- Freight Handling
- Vehicle operation
Timeline
Ramp Agent
United Airline
05.2023 - 05.2024
Kitchen Steward
HILTON RESORT
05.2017 - 06.2022
Housekeeping Cleaner
Hilton Resort
03.2014 - 11.2016
None - General
Guam Community College
Diploma - General Studies
Chuuk High School