Bianca Sablan
Dededo Village,Guam
Summary
- Dedicated cashier experience in convenience store operations with ability to operate cash register and office computer and other equipment.
- Trust worthy and dedicated sales clerk, excellent communication skills, both verbal and written in addition to strong interpersonal skills.
- A continuing student that aiming to get a bachelor degree in Business Administration and had been Working knowledge of the computer (MS Office, Web understanding) for school projects and presentations.
Overview
6
6
years of professional experience
Work History
Cashier
Market Basket
03.2008 - 08.2010
- Learned duties for various positions and provided backup at key times.
- Operated cash register to record transactions accurately and efficiently.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Responded promptly to requests for assistance, spills and customer inquiries.
Sales Clerk
LA Pacific
02.2008 - 04.2009
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Adapted quickly to new products or promotions, incorporating them into sales presentations seamlessly for greater impact on revenue generation.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Addressed customer inquiries and resolved issues promptly, resulting in positive feedback and increased trust.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Bartender
Runaway 16
09.2005 - 02.2007
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Followed strict recipes and drink measurements to minimize product used.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
Waitress
Esmeralda Restaurant
05.2004 - 10.2006
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
- Processed orders and sent to kitchen employees for preparation.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Inspected dishes and utensils for cleanliness.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
High School Diploma -
John F. Kennedy High School
Tamuning06.2007
Skills
- Customer Assistance
- Customer Service
- Product Knowledge
- Problem-Solving
- Account Invoicing
- Payment Collection
- Organizational abilities
- Team Leadership
Cooking and organizing
I love to cook different kind of dishes that suit my taste. I also love to invent food or make my own recipes. I also love to organize my stuff because it makes me feel relax and happy knowing my stuff are well organized and properly stored or displayed.
Timeline
Cashier
Market Basket
03.2008 - 08.2010
Sales Clerk
LA Pacific
02.2008 - 04.2009
Bartender
Runaway 16
09.2005 - 02.2007
Waitress
Esmeralda Restaurant
05.2004 - 10.2006
High School Diploma -
John F. Kennedy High School
Similar Profiles
Jake MassoJake Masso
Catering Delivery Driver at Market Basket Gourmet Market and Catering CompanyCatering Delivery Driver at Market Basket Gourmet Market and Catering Company
Deeanna NicolDeeanna Nicol
Assistant Manager at Market BasketAssistant Manager at Market Basket
Kevin MawnikiKevin Mawniki
PT bagger at Market BasketPT bagger at Market Basket