Summary
Overview
Work History
Education
Skills
Websites
Other Studies
Karate Red Belt, Kickboxer, Photography
Timeline
Generic
Billy Rene Giovanni Diaz Avila

Billy Rene Giovanni Diaz Avila

Marketing, Photographer, Concierge, Customer Success Specialist
Guatemala City

Summary

With exceptional social and interpersonal skills, I excel as an interpreter, communicator, and influencer. I possess a diverse range of talents including writing, piano playing, photography, and teaching. My leadership style is characterized by a visionary and self-motivated approach, excelling in both transactional and democratic settings. Honesty and creativity are my guiding principles, making me a natural leader in any environment. Building strong relationships is a priority for me, and I am resourceful in finding solutions. My expertise lies in interpretation, graphic design, and people-centric approaches. Additionally, I have experience in video production and possess excellent listening skills to diagnose and resolve technical issues by guiding users through step-by-step solutions.


Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

10
10
years of professional experience
21
21
years of post-secondary education
3
3
Languages

Work History

Customer Support and Sales

ROYAL CARIBBEAN
  • Provided customer support and sales for the travel industry.

Concierge Services Provider

SILVERSEA
  • Provided efficient concierge services with a professional, friendly, patient and all-inclusive attitude.
  • Proactively memorized a very competent percentage of company products and services.
  • Inducted new hires in one-on-one company-specific policies, procedures, and compliance guidelines.
  • Received a high customer satisfaction rating through voice and email communications.

Client Relationship Manager and Interpreter

Comicon Guatemala
01.2017 - Current
  • Improved customer satisfaction rates by providing tailored solutions to meet individual client needs.
  • Served as primary point-of-contact for questions or concerns from clients during ongoing projects.

Healthcare Advocate

Humana
09.2024 - 04.2025
  • Streamlined communication between patients and providers, ensuring timely access to essential health services.
  • Enhanced healthcare service quality by collaborating with medical professionals and providing accurate patient information.

SaaS Customer Support Specialist

Genpact
11.2023 - 08.2024
  • Worked closely with the engineering team in prioritizing bug fixes based on user impact, ultimately improving overall system stability and performance.
  • Managed escalated cases, liaising with senior management to resolve high-priority issues promptly and effectively.

English Tutor

Universidad Da Vinci De Guatemala
01.2023 - 01.2024
  • Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
  • Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.

Concierge and Travel Agent Advisor

Royal Caribbean International
01.2021 - 01.2023
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.

High Level English Teacher and Coordinator Assistant

Harmon Hall
01.2020 - 01.2021
  • Developed innovative lesson plans to engage students in English language learning.
  • Increased student motivation by providing timely feedback and recognizing individual achievements.

Medical Interpreter

Teleperformance
01.2020 - 01.2021
  • Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
  • Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.

Interpreter Manager

Universal Language
01.2019 - 01.2020
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.

Audiovisual Production Specialist

Universidad Galileo
01.2018 - 01.2019
  • Enhanced audiovisual quality by diligently editing and mixing sound for various projects.
  • Stayed current with industry trends, incorporating new technologies to enhance overall production value.

Client Relationship Manager

Willow Creek Guatemala - The Global Leadership Summit
01.2015 - 01.2017
  • Developed strong rapport with clients through consistent follow-up and attention to detail.
  • Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.

Education

Bachelor of Arts - Communication And Graphic Design

Universidad Galileo
Guatemala City, Guatemala
05.2001 - 01.2020

Sworn Translation - Language Interpretation And Translation

Instituto Guatemalteco Americano IGA
Guatemala City, Guatemala
05.2023 - Current

Skills

Communicator

Relations specialist

Interpreter

Audiovisual developer

Visual strategist

Teaching

Supervision

Client relations

Influencer

Writer

Magician

Pianist

Photographer

Passionate teacher

Visionary

undefined

Other Studies


  • Conservatorio Nacional de Musica 'German Alcantara', Piano, 4 years

Karate Red Belt, Kickboxer, Photography

A demonstrated aptitude for both creative expression and physical discipline is evidenced by my publication of "The Beautiful Ordinary," a photo magazine available on Amazon, establishing me as a published author. Complementing this creative endeavor, I have cultivated significant dedication and perseverance in martial arts, achieving a Red Belt in Karate and currently advancing towards Black Belt proficiency.

Timeline

Healthcare Advocate

Humana
09.2024 - 04.2025

SaaS Customer Support Specialist

Genpact
11.2023 - 08.2024

Sworn Translation - Language Interpretation And Translation

Instituto Guatemalteco Americano IGA
05.2023 - Current

English Tutor

Universidad Da Vinci De Guatemala
01.2023 - 01.2024

Concierge and Travel Agent Advisor

Royal Caribbean International
01.2021 - 01.2023

High Level English Teacher and Coordinator Assistant

Harmon Hall
01.2020 - 01.2021

Medical Interpreter

Teleperformance
01.2020 - 01.2021

Interpreter Manager

Universal Language
01.2019 - 01.2020

Audiovisual Production Specialist

Universidad Galileo
01.2018 - 01.2019

Client Relationship Manager and Interpreter

Comicon Guatemala
01.2017 - Current

Client Relationship Manager

Willow Creek Guatemala - The Global Leadership Summit
01.2015 - 01.2017

Bachelor of Arts - Communication And Graphic Design

Universidad Galileo
05.2001 - 01.2020

Customer Support and Sales

ROYAL CARIBBEAN

Concierge Services Provider

SILVERSEA
Billy Rene Giovanni Diaz AvilaMarketing, Photographer, Concierge, Customer Success Specialist