Bilovia Rachel Sogaw
Dededo Village
Summary
Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Cashier/Customer Service Representative
SPPC - Dededo
06.2023 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Lead Shift/Cashier
Mi Sazon Mexican Grill
07.2021 - 05.2023
- Prep/cook, Cashier, Bartender
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
Accounting Assistant
B&G PACIFIC, LLC - Tamuning, GU
05.2022 - 11.2022
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
Accounting Assistant
San Jose Supermarket - Guam, MO
12.2019 - 05.2020
- By performing clerical tasks, including processing and recording transactions, preparing reports and budgets, fielding communications with clients and vendors, fact checking, filing, and other duties, as needed
- Price checking for every items, and new items
- I'm responsible for ever new shipment or ever shipping off Island.
Cashier/Customer Service
TacoBell - Agana, GU
01.2018 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Diploma - senior
Tiyan High School
Barrigada, GU06.2018
Skills
- Accounting
- Microsoft Word
- Money Handling
- Office Management
- Copy Editing
- Serving Experience
- Data entry
- Patience and Empathy
- Work Ethic and Integrity
- Customer Assistance
- Customer Service
Personal Information
Willing To Relocate: Anywhere
Timeline
Cashier/Customer Service Representative
SPPC - Dededo
06.2023 - 10.2023
Accounting Assistant
B&G PACIFIC, LLC - Tamuning, GU
05.2022 - 11.2022
Lead Shift/Cashier
Mi Sazon Mexican Grill
07.2021 - 05.2023
Accounting Assistant
San Jose Supermarket - Guam, MO
12.2019 - 05.2020
Cashier/Customer Service
TacoBell - Agana, GU
01.2018 - 12.2019
Diploma - senior
Tiyan High School
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