Brendan Loop
San Antonio,TX
Summary
Accomplished Network and Satellite Communication Team Leader with a proven track record at the US Army, excelling in network troubleshooting and team leadership. Demonstrated ability to enhance operational security and customer support, achieving significant improvements in team efficiency and problem resolution. Expert in system administration with a commitment to fostering skilled, cohesive teams.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Network and Satellite Communication Team Leader
US Army
Yigo, Guam
08.2023 - Current
- Lead a team responsible for troubleshooting tactical communications across the Pacific region.
- Apply exceptional customer service skills while resolving network and satellite communication problems.
- Organize and deliver continuous training, fostering a team of highly skilled individuals.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Assigned projects and distributed tasks to team members as per area of expertise.
Help Desk Support Specialist
US Army
Fort Carson , CO
10.2019 - 08.2023
- As a Help Desk Technician at US ARMY, I provided essential technical support to end-users, addressing and resolving hardware, software, and network-related issues.
- My role involved responding to and resolving IT support tickets, ensuring timely and effective resolution of issues.
- I collaborated with cross-functional teams to address and resolve technical issues, provided technical support for hardware, software, and network-related problems, and assisted with the installation and configuration of computer systems and applications.
- Created a knowledge base of troubleshooting steps and procedures that allowed users to easily resolve common issues.
- Developed and maintained a ticketing system that allowed users to quickly and easily submit service requests and track progress’
Front Desk Associate
Golds Gym
Manassas, VA
01.2018 - 04.2018
- I provided exceptional customer service by welcoming members, processing check-ins and payments, and issuing guest passes for future potential members.
- I addressed member inquiries and resolved issues promptly and professionally.
- I enrolled new members by conducting tours, explaining membership options, and processed paperwork.
- I maintained a clean and organized front desk area, handled phone calls, and managed administrative tasks.
- Promoted gym services and ensured a secure and welcoming environment.
Education
High School Diploma -
Osbourn Park High School
Manassas, Virginia06-2017
Skills
- Network troubleshooting
- Customer service and support
- System administration experience
- Operation and information security
- User access support
- Team Leadership
Certification
- Cisco Security +
Accomplishments
- Army Achievement Medal - Honored three times for exceptional contributions and mission success
- Army Commendation Medal received for outstanding performance in a combat zone
- Air Force Achievement Medal received for outstanding performance in a combat zone
Timeline
Network and Satellite Communication Team Leader
US Army
08.2023 - Current
Help Desk Support Specialist
US Army
10.2019 - 08.2023
Front Desk Associate
Golds Gym
01.2018 - 04.2018
High School Diploma -
Osbourn Park High School
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