Brian Smau-Pesch
Hagatna,GU
Summary
Proven leader and exceptional communicator, excelled at Lone Star by elevating guest experiences and streamlining service efficiency. Demonstrated expertise in cash handling and fostering customer relationships, leading to significant satisfaction levels. Skilled in training peers and multitasking, ensuring operational excellence and a warm, engaging dining environment. Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
2
2
years of professional experience
Work History
Server/Waiter
Lone Star
05.2022 - Current
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
Father Duenas Memorial School
Chalan Pago Guam05.2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Sales expertise
- Sales Techniques
Timeline
Server/Waiter
Lone Star
05.2022 - Current
High School Diploma -
Father Duenas Memorial School
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