Brianna Keesling
Yigo
Summary
Adept at enhancing patient satisfaction and streamlining operations, I leveraged my data entry proficiency and exceptional professionalism. My expertise in patient confidentiality and customer relations led to significant improvements in communication and service delivery, embodying a commitment to excellence and ethical standards in healthcare administration.
Overview
8
8
years of professional experience
Work History
Patient Relations Specialist
Chomper's Pediatric & Teen Dentistry
11.2023 - 10.2024
- Served as a liaison between patients, families, and medical staff to ensure clear communication regarding treatment plans and expectations.
- Coordinated appointments, referrals, and insurance authorizations for seamless transitions between services.
- Managed difficult conversations with upset or dissatisfied patients, demonstrating professionalism while working towards an amicable resolution.
- Collaborated with healthcare providers to ensure optimal patient care and communication.
- Facilitated the resolution of billing issues by collaborating with financial departments and advocating on behalf of patients when necessary.
- Collaborated with dentists to create treatment plans that optimize available insurance benefits without compromising quality of care.
- Streamlined claim submission process for faster reimbursement and reduced claim denials.
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
Patient Services Representative
Associates in Dermatology
04.2020 - 10.2023
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Coordinated referrals to specialists when necessary, ensuring seamless continuation of care for patients with complex needs.
- Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
CYP Program Assistant
Child Development Center
01.2017 - 02.2020
- Prepared learning materials ahead of time to ensure smooth transitions between activities and optimal use of instructional time.
- Actively participated in staff meetings leading to the sharing of ideas, continuous improvement, and professional growth.
- Ensured compliance with federal regulations through diligent record-keeping and documentation of daily operations.
- Provided guidance during group activities, promoting teamwork, collaboration, problem-solving skills among participants actively involved.
- Facilitated open communication among staff, parents, and community partners to foster strong relationships benefiting the program's success.
- Contributed to increased parent satisfaction by providing regular communication on child development progress and program updates.
- Assisted in maintaining a safe, healthy, and inclusive environment for all program participants.
- Coordinated special events, field trips, and activities that enriched children's overall experience within the program setting.
- Enhanced CYP program quality by developing and implementing age-appropriate curriculum and activities.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
Education
High School Diploma -
Santa Fe High School
Alachua, FL06-2016
Skills
- Patient confidentiality
- Cross-cultural sensitivity
- Effective parent engagement
- Professionalism and ethics
- Appointment management
- Data entry proficiency
- Customer relations
- Administrative and office support
Timeline
Patient Relations Specialist
Chomper's Pediatric & Teen Dentistry
11.2023 - 10.2024
Patient Services Representative
Associates in Dermatology
04.2020 - 10.2023
CYP Program Assistant
Child Development Center
01.2017 - 02.2020
High School Diploma -
Santa Fe High School
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