Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittni Martinez

Hagåtña,Guam

Summary

I have been employed at calvos insurance since 2016 .

I have worked as a filer in accounting then moving to claims .

For insurance and medical claims .

Now i am a appraiser for the company .

I am a reservist in the united states navy .

Overview

7
7
years of professional experience

Work History

Insurance Appraiser

Calvos Insurance
08.2023 - Current
  • Enhanced customer satisfaction by conducting thorough insurance appraisals and providing accurate estimates.
  • Streamlined the claims process for policyholders through efficient appraisal scheduling and timely followups.
  • Collaborated with adjusters to resolve disputed claims, ensuring fair settlements for all parties involved.
  • Maintained up-to-date knowledge of industry trends, enabling accurate assessment of property values and damage costs.
  • Developed strong relationships with repair vendors, facilitating swift communication and smooth negotiations on behalf of clients.
  • Negotiated favorable settlement terms for clients, leading to increased customer loyalty and retention rates.
  • Established trust with clients through transparent communication about the appraisal process and findings.
  • Kept current on insurance regulations, laws, policies and procedures.
  • Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.

Boatswain's Mate

United Staes Navy
06.2023 - Current
  • Trained deck division personnel in upkeep of ship's external structure, marlinspike, painting, rigging and deck equipment.
  • Current Training from basic fighter fighter training.
  • Worked effectively in fast-paced environments.

Claims Analyst

Calvos Insurance
10.2022 - 08.2023
  • Reduced claims processing time by implementing efficient analytical techniques and strategies.
  • Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
  • Streamlined workflow processes for improved efficiency and reduced claim resolution times.
  • Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.

File Clerk

Calvos Insurance
11.2016 - 10.2022
  • Improved file organization by implementing an efficient categorization and labeling system.
  • Increased retrieval efficiency by digitizing hard copy documents and maintaining a secure electronic database.
  • Reduced misplaced files by conducting regular audits and maintaining accurate records of all stored items.
  • Streamlined office operations with the timely distribution of important documents to relevant departments.
  • Organized physical storage spaces for optimal use, maximizing available room for new document additions.
  • Simplified file tracking with the implementation of a detailed record-keeping system, reducing time spent searching for documents.
  • Maintained client confidentiality by upholding strict adherence to data privacy regulations and guidelines.
  • Supported administrative staff through effective file management, ensuring quick retrieval of essential information.
  • Safeguarded sensitive information with appropriate security measures, including locking cabinets and controlling access permissions in digital databases.
  • Performed regular maintenance on filing equipment such as label printers and scanners, ensuring consistent functionality throughout their lifespan.
  • Examined, categorized, and sorted incoming documents.
  • Managed sensitive or confidential files with attention to data security and storage policies.
  • Located and retrieved requested documents in accordance with established policies.
  • Restored old files and archived completed files for future reference.
  • Monitored and updated filing systems to meet organization standards.
  • Followed security protocols to protect sensitive and proprietary information.

Education

High School Diploma -

Notre Dame High School
Talafofo Guam
05.2014

Skills

  • Claim Evaluation
  • Technical Expertise
  • Damage Assessment
  • Computer Proficiency
  • Analytical Thinking
  • Risk Assessment
  • Construction Knowledge
  • Insurance Knowledge
  • Customer Service
  • Attention to Detail
  • Problem Solving
  • Time Management
  • Property Inspection
  • Decision Making
  • Knowledgeable in [Software]
  • Damage Assessments

Timeline

Insurance Appraiser

Calvos Insurance
08.2023 - Current

Boatswain's Mate

United Staes Navy
06.2023 - Current

Claims Analyst

Calvos Insurance
10.2022 - 08.2023

File Clerk

Calvos Insurance
11.2016 - 10.2022

High School Diploma -

Notre Dame High School

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Brittni Martinez