Bruce Christopher Lizama

• Cultivated warm relationships with regular customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Bussed and reset tables to keep dining room and work areas clean.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Seated customers in timely manner by managing reservations and waitlists skillfully.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Served food and beverages promptly with focused attention to customer needs.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Answered customers' questions, recommended items, and recorded order information.
• Processed orders and sent to kitchen employees for preparation.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Inspected dishes and utensils for cleanliness.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Increased sales significantly by upselling higher-end products to customers.

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• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.