Summary
Overview
Work History
Education
Skills
Timeline
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Bryan Estuardo Hernandez Morales

Asesor Telefonico
Guatemala

Summary

Dynamic customer service professional with a proven track record at Allied Global, adept at resolving complex issues and enhancing client satisfaction. Skilled in call control and data entry, I consistently reduced call handling time while maintaining high-quality interactions, showcasing my commitment to excellence and effective communication.

Overview

3
3
years of professional experience

Work History

Asesor Telefonico

Allied Global
02.2025 - 06.2025
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Warehouse Worker

Unaerc
09.2024 - 10.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.

Tire Technician

N/A
10.2023 - 02.2024
  • Rotated, mounted and balanced tires on cars, trucks, and vans.
  • Sourced tires to meet customer quality and budget needs.
  • Inspected vehicle brakes, shocks and suspension systems, making repair recommendations to restore condition.


Bike Mechanic

N/A
10.2022 - 09.2023
  • Continuously updated knowledge of industry trends, tools, and techniques to provide cutting-edge services.
  • Conducted thorough inspections of bicycles to identify necessary repairs or adjustments accurately.
  • Assisted customers with selecting appropriate products for their cycling needs while maintaining a high level of product knowledge.
  • Maintained a clean and organized workspace, ensuring the safety of both employees and customers.

Education

Bachelor of Science - Computacion Y Orientacion Comercial

Liceo En Computacion Shofar
12 Calle D 17-43 Alameda IV Zona 18
05.2001 -

Skills

Customer service

Customer relationship management

Call control

Data entry

Timeline

Asesor Telefonico

Allied Global
02.2025 - 06.2025

Warehouse Worker

Unaerc
09.2024 - 10.2024

Tire Technician

N/A
10.2023 - 02.2024

Bike Mechanic

N/A
10.2022 - 09.2023

Bachelor of Science - Computacion Y Orientacion Comercial

Liceo En Computacion Shofar
05.2001 -

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Bryan Estuardo Hernandez MoralesAsesor Telefonico