Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CAMILA ORELLANA

Guatemala

Summary

Qualified candidate with extensive background in advanced sales. Diligent worker with strong communication and task prioritization skills used to build meaningful, trusting relationships that exceed client demands. Highly skilled team member with outstanding team leadership abilities to meet targets consistently. Motivated with various years of progressive experience navigating high-stress situations productively.


Overview

9
9
years of professional experience
2024
2024
years of post-secondary education
3
3
Certifications

Work History

Appointment setter

Global Life American Income
04.2024 - Current
  • Enhanced customer relationships through timely and professional follow-ups with prospective clients.
  • Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
  • Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.
  • Contributed to increased sales revenue by successfully securing meetings between potential clients and account executives.

Legal assistant

Campos Law Group
08.2023 - 03.2024
  • Interviewed clients, obtaining vital case information to support associates.
  • Corresponded with insurance adjusters, doctors, and lawyers to gain additional facts and clarify existing case data.
  • Assisted lawyers by researching and consolidating information from legal resources.
  • Developed and maintained an organized filing system for records management.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.

Outbound Sales Agent

National Retail Solutions
03.2021 - 07.2023
  • Used exceptional persuasion and negotiation skills to close high-value client sales efficiently.
  • Secured new custom across door-to-door selling using exceptional communication and relationship-building skills.
  • Made high volume of sales calls per day exceeding company outbound call targets.
  • Followed up customer calls with further information or instructions when necessary.
  • Maintained accurate records of customer interactions in CRM database.

English Coach/ Teacher

English4CallCenters
09.2019 - 01.2021
  • Planned lessons with dynamic discussions and exercises to promote engagement.
  • Evaluated students' comprehension of lessons through relevant test questions.
  • Developed constructive feedback on homework to drive attainment.
  • Communicated effectively with parents, administrators, officials, media personnel and other coaches regarding team activities or concerns.

Sales Agent

Atento
01.2018 - 09.2018
  • Handled high-volume inbound calls, providing exceptional customer service and converting inquiries into sales opportunities.
  • Maintained a deep understanding of products/services to educate and recommend tailored solutions to customers.
  • Consistently achieved or exceeded sales targets, contributing to overall team success.
  • Utilized CRM tools to track and manage leads, ensuring seamless follow-up and accurate reporting.

Customer Service Agent

Walmart.com
11.2016 - 12.2017
  • Resolved customer queries over phone only.
  • Processed orders on the online system with accuracy.
  • Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
  • Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.

Education

Diplomat - Interior design

Universidad San Pablo

Diplomat - Sworn Translation

Universidad Loyola

College studies - Law School

Universidad Rafael Landivar
Guatemala City, GU

Skills

  • Positive attitude
  • Communication skills
  • Writing skills
  • HubSpot
  • Data management
  • Legal research

Certification

Microsoft Office Access 2010, 08/01/15

Timeline

Appointment setter

Global Life American Income
04.2024 - Current

Legal assistant

Campos Law Group
08.2023 - 03.2024

Outbound Sales Agent

National Retail Solutions
03.2021 - 07.2023

English Coach/ Teacher

English4CallCenters
09.2019 - 01.2021

Sales Agent

Atento
01.2018 - 09.2018

Customer Service Agent

Walmart.com
11.2016 - 12.2017

Diplomat - Sworn Translation

Universidad Loyola

College studies - Law School

Universidad Rafael Landivar

Diplomat - Interior design

Universidad San Pablo

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CAMILA ORELLANA