Camila Nyxzandra Patanao
Tamuning,GU
Summary
- Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty.
- Expertly handles diverse concerns with solution-focused mindset and attention to detail.
- Excels in research, documentation and problem-solving.
- Highly adaptable individual bringing several years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.
- Guest-oriented reservation agent with advanced customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations. Friendly, organized and hardworking with strong computer skills.
Overview
4
4
years of professional experience
Work History
Food and Beverage Server
Royal Rihga Laguna Resort
Tamuning, GU
09.2023 - Current
- Served food and beverages to guests with attention to detail.
- Managed dining area cleanliness and organization during service shifts.
- Handled customer complaints professionally to enhance satisfaction.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Assisted other servers as needed during peak periods or when short-staffed.
- Greeted guests and provided menus.
Passenger Service Agent
Menzies Aviation
Tamuning, GU
06.2025 - 09.2025
- Greeted passengers and provided assistance with check-in procedures.
- Coordinated baggage handling and ensured proper loading onto aircraft.
- Collaborated with airline staff to resolve passenger inquiries and concerns.
- Checked in passengers, assigned seats, and issued boarding passes.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Greeted passengers and assisted with their inquiries.
Supervisor
Guam Fast Food Inc.
Tamuning, GU
06.2021 - 06.2025
- Assisted team in daily operations and maintained workflow efficiency.
- Supported training for new employees on safety protocols and procedures.
- Organized inventory and managed supplies to meet operational needs.
- Communicated with team members to resolve issues and enhance collaboration.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Server
Nikko Hotel
Tumon, GU
02.2024 - 10.2024
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled cash transactions and processed payments accurately.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Education
GED -
Guam Community College
Mangilao, Guam09-2025
High School Diploma -
Paliparan 2 Integrated Highschool
Philippines05-2021
Skills
- Customer service
- Team collaboration
- Effective communication
- Ticketing knowledge
- Language proficiency
- Customer service management
- Check-in procedures
- Passenger assistance
Languages
English
First Language
Tagalog
Proficient (C2)
C2
Korean
Elementary (A2)
A2
Japanese
Beginner (A1)
A1
Timeline
Passenger Service Agent
Menzies Aviation
06.2025 - 09.2025
Server
Nikko Hotel
02.2024 - 10.2024
Food and Beverage Server
Royal Rihga Laguna Resort
09.2023 - Current
Supervisor
Guam Fast Food Inc.
06.2021 - 06.2025
GED -
Guam Community College
High School Diploma -
Paliparan 2 Integrated Highschool