Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Camila Nyxzandra Patanao

Tamuning,GU

Summary

  • Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty.
  • Expertly handles diverse concerns with solution-focused mindset and attention to detail.
  • Excels in research, documentation and problem-solving.
  • Highly adaptable individual bringing several years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.
  • Guest-oriented reservation agent with advanced customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations. Friendly, organized and hardworking with strong computer skills.

Overview

4
4
years of professional experience

Work History

Food and Beverage Server

Royal Rihga Laguna Resort
Tamuning, GU
09.2023 - Current
  • Served food and beverages to guests with attention to detail.
  • Managed dining area cleanliness and organization during service shifts.
  • Handled customer complaints professionally to enhance satisfaction.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Assisted other servers as needed during peak periods or when short-staffed.
  • Greeted guests and provided menus.

Passenger Service Agent

Menzies Aviation
Tamuning, GU
06.2025 - 09.2025
  • Greeted passengers and provided assistance with check-in procedures.
  • Coordinated baggage handling and ensured proper loading onto aircraft.
  • Collaborated with airline staff to resolve passenger inquiries and concerns.
  • Checked in passengers, assigned seats, and issued boarding passes.
  • Answered customer questions regarding flight information, airport amenities, and travel regulations.
  • Greeted passengers and assisted with their inquiries.

Supervisor

Guam Fast Food Inc.
Tamuning, GU
06.2021 - 06.2025
  • Assisted team in daily operations and maintained workflow efficiency.
  • Supported training for new employees on safety protocols and procedures.
  • Organized inventory and managed supplies to meet operational needs.
  • Communicated with team members to resolve issues and enhance collaboration.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.

Server

Nikko Hotel
Tumon, GU
02.2024 - 10.2024
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Handled cash transactions and processed payments accurately.
  • Resolved customer complaints promptly to enhance guest satisfaction.
  • Provided excellent customer service to ensure satisfaction.
  • Provided exceptional service to high volume of daily customers.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.

Education

GED -

Guam Community College
Mangilao, Guam
09-2025

High School Diploma -

Paliparan 2 Integrated Highschool
Philippines
05-2021

Skills

  • Customer service
  • Team collaboration
  • Effective communication
  • Ticketing knowledge
  • Language proficiency
  • Customer service management
  • Check-in procedures
  • Passenger assistance

Languages

English
First Language
Tagalog
Proficient (C2)
C2
Korean
Elementary (A2)
A2
Japanese
Beginner (A1)
A1

Timeline

Passenger Service Agent

Menzies Aviation
06.2025 - 09.2025

Server

Nikko Hotel
02.2024 - 10.2024

Food and Beverage Server

Royal Rihga Laguna Resort
09.2023 - Current

Supervisor

Guam Fast Food Inc.
06.2021 - 06.2025

GED -

Guam Community College

High School Diploma -

Paliparan 2 Integrated Highschool

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Camila Nyxzandra Patanao