Carlo Reyes
Dededo
Summary
Interested in full-time position with advancement opportunities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
OSP Engineer
Docomo Pacific
Tamuning
01.2024 - Current
- Designed and implemented fiber optic network layouts to enhance service delivery efficiency.
- Conducted site surveys to assess infrastructure requirements for new installations.
- Collaborated with cross-functional teams to streamline project timelines and improve communication processes.
- Analyzed system performance data to identify areas for improvement and optimize network reliability.
NOC Service Rep
Docomo Pacific
Harmon, GU
10.2018 - 01.2024
- Addressed and rectified customer concerns.
- Compiled and logged order details.
- Handled inquiries and resolved issues.
- Executed effective troubleshooting for applications.
Delivery Driver/Warehouse
H.I.C
Tamuning, GU
01.2018 - 10.2018
- Deliver products in a safe and timely manner, make sure customers receive correct products they ordered. Pull correct items and correct amount of items customers order at the warehouse.
Design Engineer
DOCOMO Pacific
Harmon, GU
12.2015 - 11.2017
- Survey various businesses requesting for cable services. Design infrastructure using auto CAD software, and Microsoft Visio. Provide cost estimate. Obtain all required permits/documents for work.
- Facilitated swift service delivery by construction teams through comprehensive designs and necessary permits.
- Was a major asset involved with the Atisa project. Surveyed Saipan. Designed a big percentage of the C.N.M.I. coaxial maps. Built and activated cable system for Rota.
- Trained Docomo technicians in Rota on design interpretation.
- Completed the Atisa project successfully, offering C.N.M.I. residents Hi-speed internet and over a hundred channels. Technicians on Rota have the knowledge to properly maintain and troubleshoot system
Maintenance Technician
Docomo Pacific
05.2013 - 12.2015
- Maintain and troubleshoot Hybrid Fiber/Coaxial system on Guam. Complete daily work orders turned in by Service Techs.
- System runs efficiently due to my maintenance. Completed work orders resolve a large portion of customer's cable/internet issues. Reduced amount of service calls for Service Techs.
- Performed daily maintenance check on Bucket Trucks. Maintain stock of hardware and devices in assigned vehicle.
Service Technician
Docomo Pacific/Mariana's Cable Vision
11.2006 - 05.2013
- Complete Service Calls assigned daily.
- Troubleshoot coaxial cables, CAT 3, 5, 6 cables.
- Router issues, as well as phone and T.V. issues.
- Maintain equipment stock for assigned Service Tech unit.
- Perform daily maintenance on Service unit.
- Increased Customer satisfaction.
Education
High school or equivalent - General Studies, Tourism Academy
John F. Kennedy High School
Tamuning, GU06.2001
Skills
- Engineering
- Customer service
- MS Office
- Driving
- Bucket Truck Experience
- Japanese
- Service Technician Experience
- Delivery Driver Experience
- AutoCAD
- Construction
- Electrical Experience
- Visio
- Microsoft Office
- Climbing
- Agile
- Problem-solving
- Quick learner
- Highly adaptable
- Cable designs
- Wiring diagrams
- Schematics
Certification
- Commercial Driver's License (CDL), B, 2020-10-01, GU, P (Passenger vehicles)
- Chauffers license, 2018-10-01, 2022-10-21
Personal Information
- Availability: Interested in full-time position with advancement opportunities., Authorized to work in the US for any employer
- Driving License: Class B CDL, Expires: October 2026
- Work Permit: Authorized to work in the US for any employer
Hobbies and Interests
Interested in full-time position with advancement opportunities.
Timeline
OSP Engineer
Docomo Pacific
01.2024 - Current
NOC Service Rep
Docomo Pacific
10.2018 - 01.2024
Delivery Driver/Warehouse
H.I.C
01.2018 - 10.2018
Design Engineer
DOCOMO Pacific
12.2015 - 11.2017
Maintenance Technician
Docomo Pacific
05.2013 - 12.2015
Service Technician
Docomo Pacific/Mariana's Cable Vision
11.2006 - 05.2013
High school or equivalent - General Studies, Tourism Academy
John F. Kennedy High School