Carlo Reyes
Dededo
Summary
Interested in full-time position with advancement opportunities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
OSP Engineer
Docomo Pacific
01.2024 - Current
- Designed and implemented fiber optic network layouts to enhance service delivery efficiency.
- Conducted site surveys to assess infrastructure requirements for new installations.
- Collaborated with cross-functional teams to streamline project timelines and improve communication processes.
- Analyzed system performance data to identify areas for improvement and optimize network reliability.
NOC Service Rep
Docomo Pacific
10.2018 - 01.2024
- Addressed and rectified customer concerns.
- Compiled and logged order details.
- Handled inquiries and resolved issues.
- Executed effective troubleshooting for applications.
Delivery Driver/Warehouse
H.I.C
01.2018 - 10.2018
- Deliver products in a safe and timely manner, make sure customers receive correct products they ordered. Pull correct items and correct amount of items customers order at the warehouse.
Design Engineer
DOCOMO Pacific
12.2015 - 11.2017
- Survey various businesses requesting for cable services. Design infrastructure using auto CAD software, and Microsoft Visio. Provide cost estimate. Obtain all required permits/documents for work.
- Facilitated swift service delivery by construction teams through comprehensive designs and necessary permits.
- Was a major asset involved with the Atisa project. Surveyed Saipan. Designed a big percentage of the C.N.M.I. coaxial maps. Built and activated cable system for Rota.
- Trained Docomo technicians in Rota on design interpretation.
- Completed the Atisa project successfully, offering C.N.M.I. residents Hi-speed internet and over a hundred channels. Technicians on Rota have the knowledge to properly maintain and troubleshoot system
Maintenance Technician
Docomo Pacific
05.2013 - 12.2015
- Maintain and troubleshoot Hybrid Fiber/Coaxial system on Guam. Complete daily work orders turned in by Service Techs.
- System runs efficiently due to my maintenance. Completed work orders resolve a large portion of customer's cable/internet issues. Reduced amount of service calls for Service Techs.
- Performed daily maintenance check on Bucket Trucks. Maintain stock of hardware and devices in assigned vehicle.
Service Technician
Docomo Pacific/Mariana's Cable Vision
11.2006 - 05.2013
- Complete Service Calls assigned daily.
- Troubleshoot coaxial cables, CAT 3, 5, 6 cables.
- Router issues, as well as phone and T.V. issues.
- Maintain equipment stock for assigned Service Tech unit.
- Perform daily maintenance on Service unit.
- Increased Customer satisfaction.
Education
High school or equivalent - General Studies, Tourism Academy
John F. Kennedy High School
Tamuning, GU06.2001
Skills
- Engineering
- Customer service
- MS Office
- Driving
- Bucket Truck Experience
- Japanese
- Service Technician Experience
- Delivery Driver Experience
- AutoCAD
- Construction
- Electrical Experience
- Visio
- Microsoft Office
- Climbing
- Agile
- Problem-solving
- Quick learner
- Highly adaptable
- Cable designs
- Wiring diagrams
- Schematics
Certification
- Commercial Driver's License (CDL), B, 2020-10-01, GU, P (Passenger vehicles)
- Chauffers license, 2018-10-01, 2022-10-21
Personal Information
- Availability: Interested in full-time position with advancement opportunities., Authorized to work in the US for any employer
- Driving License: Class B CDL, Expires: October 2026
- Work Permit: Authorized to work in the US for any employer
Hobbies and Interests
Interested in full-time position with advancement opportunities.
Timeline
OSP Engineer
Docomo Pacific
01.2024 - Current
NOC Service Rep
Docomo Pacific
10.2018 - 01.2024
Delivery Driver/Warehouse
H.I.C
01.2018 - 10.2018
Design Engineer
DOCOMO Pacific
12.2015 - 11.2017
Maintenance Technician
Docomo Pacific
05.2013 - 12.2015
Service Technician
Docomo Pacific/Mariana's Cable Vision
11.2006 - 05.2013
High school or equivalent - General Studies, Tourism Academy
John F. Kennedy High School