Summary
Overview
Work History
Education
Skills
Timeline
Generic
Carlos Gamez

Carlos Gamez

Bachiller En Computación Con Orientación Comercial
Amatitlán

Summary

Dynamic customer service professional with a proven track record at Alorica, excelling in problem-solving and active listening. Enhanced customer satisfaction through efficient issue resolution and consistently exceeded performance targets. Skilled in technical support and process improvement, delivering exceptional results in fast-paced environments.

Overview

12
12
years of professional experience
2
2
Languages

Work History

Customer Service Representative

Alorica
Guatemala City, Departamento de Guatemala
10.2024 - 07.2025
  • Worked for Best Buy.
  • Enhanced customer satisfaction by resolving complex issues promptly and professionally.
  • Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.

Health Care Assistant

Everise
Guatemala, Departamento De Guatemala
06.2022 - 10.2024
  • I worked for IBC providers.
  • Provided information for benefits, claims, eligibility of plans for hospitals, labs, nursing facilities, etc.

Technical Support Executive

Allied Global
Guatemala, Departamento De Guatemala
09.2016 - 06.2022
  • Delivered exceptional technical assistance through both phone and email channels while maintaining professionalism at all times.
  • Managed a high volume of tickets in the helpdesk system, consistently meeting or exceeding response time targets.
  • Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
  • Streamlined troubleshooting processes for faster resolution times, improving overall productivity.

Tracking Specialist

Xerox/Conduent
Guatemala, Departamento De Guatemala
10.2013 - 05.2015
  • Streamlined tracking processes for improved efficiency and cost savings.
  • Collaborated with cross-functional teams to develop comprehensive tracking solutions for unique client needs.
  • Championed process improvements within the department, leading to a more streamlined and efficient workflow for all team members involved in shipment tracking activities.
  • Worked in the investigation department for lost packages for UPS.

Education

High School Diploma -

Liceo Tecnológico Guatemala De La Asunción
Guatemala City, Guatemala
10-2012

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Timeline

Customer Service Representative

Alorica
10.2024 - 07.2025

Health Care Assistant

Everise
06.2022 - 10.2024

Technical Support Executive

Allied Global
09.2016 - 06.2022

Tracking Specialist

Xerox/Conduent
10.2013 - 05.2015

High School Diploma -

Liceo Tecnológico Guatemala De La Asunción

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Carlos GamezBachiller En Computación Con Orientación Comercial