Carlos Leonel Perez Hernandez
Coordinador Logístico
Guatemala City
Summary
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
8
8
years of professional experience
2030
2030
years of post-secondary education
2
2
Languages
Work History
Agente de Servicio al Cliente
Alorica Guatemala
04.2017 - 07.2019
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Agente de Servicio al Cliente
ATENTO, GUATEMALA
07.2019 - 06.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Supervisor de Operaciones Restaurant Care
ATENTO, GUATEMALA
06.2020 - 10.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Coordinador Logístico
Lean Solutions Group
10.2022 - Current
- Tracked orders and notified customers of status or potential delays.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
- Improved order accuracy through meticulous data entry and verification processes.
Education
Escuela de Ciencia Política – Sociología
Universidad de San Carlos de Guatemala
LICENCIATURA EN COMUNICACIÓN - 3er AÑO
Universidad Mariano Gálvez de Guatemala
01.2018 - 01.2022
PERITO EN MERCADOTECNIA Y PUBLICIDAD -
Colegio Fuente De Vida
01.2015 - 01.2016
Skills
- Staff management
- Strategic planning
- Schedule development
- Data analytics
- Team building
- Goal oriented
- Relationship building
- Operations management
Interests
Conocimientos a nivel usuario:, Microsoft Office, IA y redes sociales, Privy, Shopify, Canva
Timeline
Coordinador Logístico
Lean Solutions Group
10.2022 - Current
Supervisor de Operaciones Restaurant Care
ATENTO, GUATEMALA
06.2020 - 10.2022
Agente de Servicio al Cliente
ATENTO, GUATEMALA
07.2019 - 06.2020
LICENCIATURA EN COMUNICACIÓN - 3er AÑO
Universidad Mariano Gálvez de Guatemala
01.2018 - 01.2022
Agente de Servicio al Cliente
Alorica Guatemala
04.2017 - 07.2019
PERITO EN MERCADOTECNIA Y PUBLICIDAD -
Colegio Fuente De Vida
01.2015 - 01.2016
Escuela de Ciencia Política – Sociología
Universidad de San Carlos de Guatemala
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