Carlos Leonel Perez Hernandez
Coordinador Logístico
Guatemala City
Summary
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
8
8
years of professional experience
2030
2030
years of post-secondary education
2
2
Languages
Work History
Agente de Servicio al Cliente
Alorica Guatemala
04.2017 - 07.2019
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Agente de Servicio al Cliente
ATENTO, GUATEMALA
07.2019 - 06.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Supervisor de Operaciones Restaurant Care
ATENTO, GUATEMALA
06.2020 - 10.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Coordinador Logístico
Lean Solutions Group
10.2022 - Current
- Tracked orders and notified customers of status or potential delays.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
- Improved order accuracy through meticulous data entry and verification processes.
Education
Escuela de Ciencia Política – Sociología
Universidad de San Carlos de Guatemala
LICENCIATURA EN COMUNICACIÓN - 3er AÑO
Universidad Mariano Gálvez de Guatemala
01.2018 - 01.2022
PERITO EN MERCADOTECNIA Y PUBLICIDAD -
Colegio Fuente De Vida
01.2015 - 01.2016
Skills
- Staff management
- Strategic planning
- Schedule development
- Data analytics
- Team building
- Goal oriented
- Relationship building
- Operations management
Interests
Conocimientos a nivel usuario:, Microsoft Office, IA y redes sociales, Privy, Shopify, Canva
Timeline
Coordinador Logístico
Lean Solutions Group
10.2022 - Current
Supervisor de Operaciones Restaurant Care
ATENTO, GUATEMALA
06.2020 - 10.2022
Agente de Servicio al Cliente
ATENTO, GUATEMALA
07.2019 - 06.2020
LICENCIATURA EN COMUNICACIÓN - 3er AÑO
Universidad Mariano Gálvez de Guatemala
01.2018 - 01.2022
Agente de Servicio al Cliente
Alorica Guatemala
04.2017 - 07.2019
PERITO EN MERCADOTECNIA Y PUBLICIDAD -
Colegio Fuente De Vida
01.2015 - 01.2016
Escuela de Ciencia Política – Sociología
Universidad de San Carlos de Guatemala
Similar Profiles
Benner GarciaBenner Garcia
T-Mobile Customer Service Expert at Alorica GuatemalaT-Mobile Customer Service Expert at Alorica Guatemala
Abner DiazAbner Diaz
Operations Supervisor at Alorica GuatemalaOperations Supervisor at Alorica Guatemala
Marvin AlvizurezMarvin Alvizurez
Customer Service Representative at Nearsol GuatemalaCustomer Service Representative at Nearsol Guatemala
Emmanuel Danilo Lima PivaralEmmanuel Danilo Lima Pivaral
Corporate Pilot BE9L / C206 at Duwest Inc.Corporate Pilot BE9L / C206 at Duwest Inc.
Chan Young KongChan Young Kong
Administrative Assistant at KMS GuatemalaAdministrative Assistant at KMS Guatemala