Carlos Santiago Mendez Gonzalez

Here I had to quote the different procedures they need to be performed, the doctors visits, specialist, to which of the facilities or professionals that were part of our Network they can go. As well of which procedures were cover and which ones weren´t .

Also I took payments for them, checked with them there coverage and were does it expired, provide them extre information like general questions or services that weren´t specify.

My job here was to help the Travel Partnerts (TP) to quote cruises for the guests. Also help them to create the reservations, add packages, beverages, food, activities on the location of the cruises, add more guests to the existing reservations, modify or remove those same guests. I aswell help them to take payments for the reservations.

Then I move to a department where I only worked with Direct Guests (DG) only so it was almost the same as what I did with the TP but here it was a little bit more easy because the guests were the ones that take the decision of the destiny, the different activities that the want to be part of during the trip, instead of waiting for the TP to verify with the guests, wich beverages or food packages they want and to wich of the guests on the reservation to add it.

My job here was to assist the customers with the devolution, exchanges, refunds for all the packages and items that were sent wrong, damage, missing and in some scenarios more products of what they ordered.

Also help the customer to reach the carriers like UPS, FedEx or DHL to check if they deliver the packages to the right address or why they were taking longer than was expected.