Carlos Sebastian Barrera Leiva

Following up on requests and providing phone assistance to clients as the first line of communication, reviewing rates as needed, tracking and routing shipments and orders, preparing reports, customer set ups, updating customer files and profiles. Work with customers, suppliers, and various shippers to route, pick-up and/or trace shipments as necessary.

Providing phone and email assistance on a B2B & B2C setup.

Issuing invoices, updating financial records, handling payments, issuing credit memos, reconciling customer account, ensuring timely billing, preparing manual invoicing wherever necessary, creating and maintaining customer contacts, handling incoming and outgoing calls, resolving customer’s billing issues, filing all accrued expenses, and providing excellent customer service.

Acted as the middleman between shippers and carriers. My role involved cold calling potential clients to offer logistics solutions, setting appointments, and negotiating contracts. I coordinated shipments to ensure timely deliveries while maintaining strong client and vendor relationships. By combining customer service with proactive outreach, I facilitated smooth and efficient logistics operations.

I excelled in cold calling potential clients, providing them with detailed loan information, and setting appointments to discuss their options further. My role involved delivering exceptional customer service while guiding clients through the loan process. Once clients were ready to proceed, I seamlessly transferred them to a sales closer. My focus was on effectively engaging prospects, setting appointments, and ensuring a positive and informative client experience.

Acted as the middleman between shippers and carriers. My role involved cold calling potential clients to offer logistics solutions, setting appointments, and negotiating contracts. I coordinated shipments to ensure timely deliveries while maintaining strong client and vendor relationships. By combining customer service with proactive outreach, I facilitated smooth and efficient logistics operations.

As an Account Manager for a debt settlement program, I provided comprehensive customer support, spending 90% of my day assisting clients over the phone. I addressed their concerns, guided them through the debt settlement process, and maintained regular communication to ensure they understood their options. My role required strong problem-solving skills, empathy, and the ability to manage multiple client accounts efficiently while delivering a high level of service to help clients achieve financial relief.