Summary
Overview
Work History
Education
Skills
Timeline
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Carmen Rocio Lopez Ixcoy

Carmen Rocio Lopez Ixcoy

Billingual Secretary
Guatemala City

Summary

Dynamic Front Line Supervisor at Genpact Guatemala, recognized for enhancing customer satisfaction through effective problem resolution and employee coaching. Leveraged strong listening and fraud prevention skills to drive team performance and maintain a safe work environment, achieving notable improvements in service quality and operational efficiency.

Utilizes effective communication and leadership techniques to ensure smooth workflow and high morale. Track record of implementing process improvements and maintaining compliance with safety standards.

Overview

10
10
years of professional experience

Work History

Front Line Supervisor

Genpact Guatemala
07.2015 - Current
  • Maintained safe and clean work environment by educating and directing personnel on use of control points, equipment and resources.
  • Improved customer satisfaction ratings with consistent high-quality service and effective problem resolution.
  • Accomplished staff results by communicating job expectations and planning, monitoring and appraising job results.

Education

No Degree - Laws

Rural University
Guatemala City, Guatemala
05.2001 -

High School Diploma -

Liceo Compu Market
Guatemala City, Guatemala
05.2001 -

Skills

    Customer service focus

    Motivation techniques

    Industry expertise

    Employee coaching

    Listening skills

    Problem-solving skills

    Customer service

    Cash counting

    Team supervision

    Complaint resolution

    Training and mentoring

    Goals and performance

    Employee motivation

    Fraud prevention

Timeline

Front Line Supervisor

Genpact Guatemala
07.2015 - Current

No Degree - Laws

Rural University
05.2001 -

High School Diploma -

Liceo Compu Market
05.2001 -
Carmen Rocio Lopez IxcoyBillingual Secretary