Dynamic Front Line Supervisor at Genpact Guatemala, recognized for enhancing customer satisfaction through effective problem resolution and employee coaching. Leveraged strong listening and fraud prevention skills to drive team performance and maintain a safe work environment, achieving notable improvements in service quality and operational efficiency.
Utilizes effective communication and leadership techniques to ensure smooth workflow and high morale. Track record of implementing process improvements and maintaining compliance with safety standards.
Customer service focus
Motivation techniques
Industry expertise
Employee coaching
Listening skills
Problem-solving skills
Customer service
Cash counting
Team supervision
Complaint resolution
Training and mentoring
Goals and performance
Employee motivation
Fraud prevention